Sorry for posting here, MS doesn’t allow support questions, and post on techsupport gets deleted. This is last resort, as I haven’t received anything yet from MS Techsupport itself.
About a year ago we purchased our domain (law firm) from a domain provider other than Microsoft (gddy), and initially had set up the emails through the cpanel. At the time about 70% of emails were getting marked as spam. So we contacted their tech support and they updated the SPF, and DKIM records. It helped a lot as the number of emails getting marked as spam reduced to around 20% but was still going to spam folders. As it was still unacceptable, we opted to change the emails from being hosted on godaddy to Microsoft. We purchased a business account, and changed everything over using the microsofts own quick install button, where it opens a pop up window to log in to gddy, and automatically updates the dns records.
The email service itself functions. We are able to send and receive emails. However, every single email sent goes straight to the recipients spam folder. We have tried sending to Microsoft, google, proton, etc, and every single one has landed in spam folder.
Any assistance would be much appreciated. Thanks
[ad_2]
Are emails being sent from your web server? Does your SPF record specify your web server as an approved sender?
Shoot me your domain name and I’ll check it out (use reddit chat if you don’t want it public)
Check if you’re blacklisted https://www.mailwizz.com/tools/host-blacklist-check/
If not, then try the other tools under Email Tools.
Check out this tool [https://www.mail-tester.com/](https://www.mail-tester.com/), just send an email from the web form to the address it generates for you. It will then evaluate the email and tell you a specific course of action to maximize deliverability. Aim for a score 10/10, it should be easy. Contact your hosting provider to help you set up your DKIM and DMARC record.