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System status report below, if needed:

` WordPress Environment

WordPress address (URL): https://www.naturalbedcompany.co.uk
Site address (URL): https://www.naturalbedcompany.co.uk
WC Version: 8.7.0
REST API Version: ✔ 8.7.0
Action Scheduler Version: ✔ 3.7.2
Log Directory Writable: ✔
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: – Server Environment

Server Info: nginx/1.25.5
PHP Version: 8.1.27
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 10.11.5-MariaDB-1:10.11.5+maria~ubu2004
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 8.7.0
WC Database Prefix: wp_
Total Database Size: 1717.16MB
Database Data Size: 981.47MB
Database Index Size: 735.69MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 3.52MB + Index: 1.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 19.55MB + Index: 18.05MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.02MB + Index: 0.73MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.02MB + Index: 1.14MB + Engine InnoDB
wp_cky_banners: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_cky_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cky_cookie_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.36MB + Index: 0.34MB + Engine InnoDB
wp_comments: Data: 12.41MB + Index: 9.73MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_action_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_field_meta: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_nf3_object_meta: Data: 11.52MB + Index: 0.00MB + Engine InnoDB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_upgrades: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 56.13MB + Index: 1.48MB + Engine InnoDB
wp_postmeta: Data: 245.86MB + Index: 105.14MB + Engine InnoDB
wp_posts: Data: 48.55MB + Index: 12.53MB + Engine InnoDB
wp_sib_model_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sib_model_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
wp_terms: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_term_relationships: Data: 2.25MB + Index: 1.39MB + Engine InnoDB
wp_term_taxonomy: Data: 0.48MB + Index: 0.14MB + Engine InnoDB
wp_usermeta: Data: 6.05MB + Index: 5.05MB + Engine InnoDB
wp_users: Data: 0.23MB + Index: 0.20MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 2.47MB + Index: 1.72MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_orders: Data: 5.52MB + Index: 8.45MB + Engine InnoDB
wp_wc_orders_meta: Data: 50.59MB + Index: 47.39MB + Engine InnoDB
wp_wc_order_addresses: Data: 5.52MB + Index: 7.06MB + Engine InnoDB
wp_wc_order_bundle_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 3.52MB + Index: 1.98MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 2.52MB + Index: 2.63MB + Engine InnoDB
wp_wc_order_stats: Data: 4.50MB + Index: 3.39MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 2.03MB + Index: 1.27MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 1.52MB + Index: 1.53MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.28MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 11.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.02MB + Index: 0.09MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.44MB + Index: 0.17MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_bis_activity: Data: 0.16MB + Index: 0.20MB + Engine InnoDB
wp_woocommerce_bis_notifications: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wp_woocommerce_bis_notificationsmeta: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gpf_google_taxonomy: Data: 2.02MB + Index: 0.13MB + Engine InnoDB
wp_woocommerce_pinterest: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wpml_mails: Data: 132.08MB + Index: 0.00MB + Engine InnoDB
wp_wps_hit: Data: 52.59MB + Index: 158.92MB + Engine InnoDB
wp_wps_index: Data: 183.17MB + Index: 271.41MB + Engine InnoDB
wp_wps_key: Data: 1.50MB + Index: 1.38MB + Engine InnoDB
wp_wps_object_term: Data: 14.05MB + Index: 30.16MB + Engine InnoDB
wp_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wps_query: Data: 2.52MB + Index: 3.52MB + Engine InnoDB
wp_wps_uri: Data: 56.59MB + Index: 23.22MB + Engine InnoDB
wp_wps_user_agent: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 18.08MB + Index: 7.38MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 1.11MB + Index: 0.22MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
wp_yoast_seo_links: Data: 5.06MB + Index: 3.59MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.31MB + Index: 0.00MB + Engine InnoDB Post Type Counts

acf: 7
attachment: 17842
custom_css: 1
latest-news: 3
mc4wp-form: 1
nav_menu_item: 282
nbc-inspiration: 20
news: 2
nf_sub: 1977
note: 1
page: 41
post: 457
product: 1488
product_variation: 6534
revision: 2100
shop_coupon: 1
shop_order: 19950
sidebar: 1
soliloquy: 1
wc_product_tab: 39
wck-meta-box: 2
wp_block: 1
wp_global_styles: 1
wpcf7_contact_form: 3 Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (22)

CMB2: by CMB2 team – 2.11.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.13
Newsletter, SMTP, Email marketing and Subscribe forms by Brevo: by Brevo – 3.1.80
Natural Bed Company Blocks: by Ink & Water – 1.0.0
NBC Inspiration: by Ink & Water LTD – 1.1.0
Ninja Forms: by Saturday Drive – 3.8.3
Under Construction: by Noah Kagan – 1.19
Woo Back In Stock Notifications: by Woo – 1.6.7 (update to version 1.7.1 is available)
Woo Conditional Shipping and Payments: by Woo – 1.15.6 (update to version 1.15.10 is available)
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.9.0
WooCommerce WorldPay Gateway: by Andrew Benbow – 5.4.0
Google Analytics for WooCommerce: by WooCommerce – 2.0.7
Woo Product Bundles: by Woo – 6.22.6 (update to version 7.1.1 is available)
WooCommerce Google Product Feed: by Ademti Software Ltd. – 11.0.8
WooCommerce Product Search: by itthinx – 5.5.0
Subscribe to Newsletter for WooCommerce: by Kestrel – 4.1.1
WooCommerce Tab Manager: by SkyVerge – 1.16.0
WooCommerce: by Automattic – 8.7.0 (update to version 8.9.1 is available)
Wordfence Security: by Wordfence – 7.11.5
Yoast SEO: by Team Yoast – 22.8
WP Mail Logging: by WP Mail Logging Team – 1.12.0
WP Rollback: by WP Rollback – 2.0.7 Inactive Plugins (0) Must Use Plugins (1)

Kinsta Must-use Plugins: by Kinsta Team – 2.4.8 Settings

API Enabled: ✔
Force SSL: ✔
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: ✔ Logging

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 778 KB WC Pages

Shop base: #16084 - /shop/
Basket: #16085 - /basket/
Checkout: #16086 - /checkout/
My account: #16087 - /my-account/
Terms and conditions: #17480 - /terms-and-conditions-of-trading/ Theme

Name: Natural Bed Company
Version: 1.8.3
Author URL: http://inkandwater.co.uk
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔ Templates

Overrides: natural-bed-company/woocommerce/cart/cross-sells.php
natural-bed-company/woocommerce/checkout/form-billing.php
natural-bed-company/woocommerce/checkout/form-shipping.php
natural-bed-company/woocommerce/content-product.php WooCommerce Google Product Feed feeds WooCommerce Google Product Feed options

Include variations in feed: Enabled
Send "item group ID": Enabled
Expanded schema markup: -
Debug key: 0b7ee275-3e86-4f60-9fc3-389975156b61 WooCommerce Google Product Feed fields

Title: Pre-populates from product product_title.
Product description: Main product description only (short preferred)
Availability (in stock products): Defaults to "in stock".
Availability (backordered products): Defaults to "out of stock".
Availability (out of stock products): Defaults to "out of stock".
Condition: Defaults to "new".
Product Type: Defaults to "Home & Garden > Linens & Bedding".
Google Product Category: Defaults to "Home & Garden > Linens & Bedding".
Colour:
Size: Pre-populates from pa_bedding-sizes taxonomy.
Size system: Defaults to "UK".
Material:
Ships from country: Defaults to "GB". WooCommerce Google Product Feed DB status

Database version: 17
Active database version: 17
wc_gpf_render_cache: Empty
woocommerce_gpf_google_taxonomy (en-GB): 5595 items Back In Stock

Database Version: 1.6.7
Loopback Test: ✔ Product Bundles

Database Version: 6.22.6
Loopback Test: ✔
Template Overrides: natural-bed-company/woocommerce/single-product/bundled-item-optional.php
natural-bed-company/woocommerce/single-product/bundled-item-title.php Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-06-04 09:09:46 +01:00
Options: ✔
Notes: 200
Onboarding: completed Action Scheduler

Complete: 1,748
Oldest: 2024-05-03 17:17:21 +0100
Newest: 2024-06-03 16:31:02 +0100

Failed: 2
Oldest: 2022-12-15 15:09:37 +0000
Newest: 2023-04-21 09:15:52 +0100

Pending: 2
Oldest: 2024-06-03 17:16:36 +0100
Newest: 2024-06-04 14:30:30 +0100 Newsletter Subscription

Provider: Campaign Monitor
Provider List: ✔
Subscribe checkbox label: Please opt in to subscribe to our newsletter
Default checkbox status: unchecked
Checkout location: After the Terms and Conditions
Subscribe on order statuses: - Status report information

Generated at: 2024-06-03 16:31:19 +01:00
`

Hi @inkandwater

This is not a commonly reported issue, but it could be due to many factors. It might be related to a caching issue, a conflict with a plugin, or a theme issue.

To troubleshoot, I suggest you clear your browser and site cache and see if the issue persists. If it does, follow the below steps:

  • Temporarily switch your theme to Storefront or Twenty Twenty-Four
  • Disable all plugins except for WooCommerce
  • Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

I hope that helps! Let me know once you have done a conflict test!

Thanks Shameem.

We tracked the issue down to the WooCommerce Product Search plugin – once this was deactivated, all products reappeared on the site.

Thanks for your help.

Hi @inkandwater,

I’m glad we were able to help! I’ll go ahead and mark this thread as solved.

If you have a few minutes, we’d love if you could leave us a review: https://projectdmc.org/support/plugin/woocommerce/reviews/

 

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