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Hello @eric3df
Thank you for your query, we will check this from our end and let you know.
Also, The sortable question type is not our free feature. According to the WordPress Support community guidelines, we can not provide premium support here because this support forum is for free plugin users.
We recommend you to go through this link: https://masteriyo.com. You will find the live chat option to contact our support representative for premium product support.
Thanks 🙂