Really desperate by now: Any support with User Locations plugin?

I would not ask this if it were not desperate now. I have purchased the User Locations plugin, and something is really not working as expected: The map does not show all the members (in fact: only very few).

I have filed a support ticket about 10 days ago, and got no reply. I re-filed another support ticket on friday last week, and got no reply. I searched the ultimatemember website for anything to contact, there is nothing – an address to write a letter in paper. Is this company up and running at all?

Is there anyone out there providing help with User Locations plugin? I’d be glad to provide details. Many thanks!

The page I need help with: [log in to see the link]

 

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