Salesforce Experience Cloud session recording issue

[ad_1]

Good morning,

I am connecting Microsoft Clarity with Salesforce Experience Cloud built with Lightning Web Components. Clarity script has been embedded with Google Tag Manager which is correctly integrated with our org. Any CORS and CSP issues have been solved. The sessions are recorded, and mouse movement and any events like clicking and scrolling appear, but all I am able to see is blank white screen without any page content.

I realize, that specifics of the Lightning Web Components is using of shadow DOM, but in most of our components it was replaced by light DOM. Lightning Locker has been also turned off. CSP security level has been set to relaxed.

Could you tell me please if I have missed any configuration on Salesforce or Clarity side to see a page content on recorded session? Thanks in advance for your answer.

Regards,

Sandra

 

This site will teach you how to build a WordPress website for beginners. We will cover everything from installing WordPress to adding pages, posts, and images to your site. You will learn how to customize your site with themes and plugins, as well as how to market your site online.

Buy WordPress Transfer