same domain, host and server – still get error message when trying to backup

I created a backup of my original site.

I created a staging site and I couldn’t figure out how to get it to work so I deleted it. Somehow I deleted the content of my orginal site as well (no I did not push it live) Anyway after speaking with Bluehost they were able to help me somewhat but I’m still not able to restore my content. They walked me through double checking that there were no changes to my host obviously, domain, or server.

I expected the backup to be restored successfully on my current setup, which has the same domain, host, and server as the original site.

Instead of a successful restoration, I received an error message stating that the backup cannot be restored due to domain, host, and server restrictions. The error indicates that the backup requires being restored on the exact same domain, host, and server as the original, but it appears to be failing despite my setup being consistent with these requirements.

Browser: Google Chrome

Operating System: Windows 10

Hosting Provider: Bluehost

PHP Version: 8.3.6 (as listed in my WPStaging environment details)

I’m at a loss on how to move forward as I don’t want to purchase a pro version because I don’t need it. Why is it not restoring? Please advise on how I can proceed with restoring the backup under these circumstances. Your assistance is greatly appreciated.

 

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