Hi @jarossi,
Thanks for reaching out! The error indicates that you have an issue with your Brevo API key. When you access the SMTP & API section in Brevo (https://app.brevo.com/settings/keys/smtp), by default, it will load the SMTP section instead of the API section.
You need to switch over to the API Keys tab (screenshot) to generate a new API key.
Could you please update your API key under the WP Mail SMTP -> Settings page and see whether you can send a test email (WP Mail SMTP -> Tools).
Also, please make sure that you have already authenticated your domain by adding the required Brevo DNS records before sending emails. In case it helps, please refer to this step.
I hope this helps. Thanks!
Many thanks, Darshana,
I generated a new API and put it in and saved it in WP Mail SMTP settings, but still seemed to have missed something. I’m getting the same error:
Anything else I can try?
Versions:
WordPress: 6.6
WordPress MS: No
PHP: 8.2.21
WP Mail SMTP: 4.1.0
Params:
Mailer: sendinblue
Constants: No
API Key: Yes
Debug:
Email Source: WP Mail SMTP Mailer: Brevo unauthorized: Your request cannot be processed. Check your email or authorized IPs page in your Brevo account.
Scrub that. It is now working – Brevo was waiting for me to confirm that it was me updating the API from an ‘unusual’ IP address, which I’ve now done and it works fine.
Thanks again for your brilliant assistance.