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Hi, I've been reading about this dispute going on, I have several sites on WPEngine, do you recommend downloading a backup in case this escalates? or is it irrelevant because even if it does escalate, I could just download them anyway afterwards?
And also, are you contacting customers to let them know about the situation? and offering them to update manually / install a proxy or something?
Hope this war is over soon, best wishes to all involved
You should always have a full backup. Regular backups are important. No matter what.
I am not a WPEngine user but if I was, and from what I understand about their snapshotting I’d be happy to leave everything alone.
That said, regardless of host, I would make backups to another site at a desired interval. I was doing this with cron jobs in .. 2006? Plugins exist to do this.
Customers? No idea – out of that game.
Never rely on hosting backups, always have your own.
You should already have off platform backups that are regularly updated and totally independent to f your hosting platform.
We learnt this the hard way years ago when our host went down for a couple of weeks, this included their backup solution so no access to any of it. Ever since we have multiple backup solutions in place.
of course – you should always create a weekly/daily backup… that has nothing to do with wpengine….
Yes, definitely.
You should always have an off-provider copy of your data no matter who your provider is or what they promise.
That said – I don’t think you have any reason to believe your data is at risk any more today than it was yesterday or last week.