Hello,
You have custom “Ajax add to cart” (add to cart without refresh ) functionality on your website, coming from the below plugin.
https://arteva.com.br/wp-content/plugins/woolementor/modules/single-product-ajax/js/front.js?ver=4.7.8
The ajax add to cart request made by the above plugin fails to return the cart data and the request is getting redirected to page finalizar-compra.
Either there is an “add to cart” redirect feature enabled somewhere on your website or the above plugin’s request is itself redirecting you to the page finalizar-compra
What you can do is try deactivating the above plugin temporarily or see if it has an option to disable “Ajax add to cart” functionality. If the side cart opens well, then it means the issue is related to your “woolementor” ajax functionality and you can keep it disabled. Side cart itself has its own ajax functionality, so it will do the job.
But if the side cart still doesn’t open, that means the issue is with “add to cart redirect feature”. Somewhere there is a code/plugin in your site which is redirecting you to page finalizar-compra after adding to cart, look for it and disable the redirect.
Thank you very much, after deactivating the Codesigner plugin (wooelementor), the problem was resolved, but I needed the active plugin, due to the positive changes they provided on the site.
So after looking carefully at the plugin settings I found this option and as you said it was redirecting to the checkout page.
After disabling the option, the problem was completely resolved. Thanks again for the help.
