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Dear @kienbien1,
We apologize for the inconvenience. We would like to request you to follow these basic steps:
- Clean the Cache:
Clear the cache of your browser, server, or any caching plugin you may be using. - Update Element Pack:
Ensure you are using the latest version of Element Pack. - Activate Optimized Image Loading:
Make sure you have activated the Optimized Image Loading. You can refer to this screenshot for guidance: Optimized Image Loading.
If these steps do not resolve your issue, please share your website link so we can check it properly.
Thanks in advance for your cooperation.
Hello @kienbien1 ,
Thanks for your patience.
Please set the color to transparent to solve the issue – https://prnt.sc/NvqA2o-8zq69
And try to use less size of image, so they can load faster.
Thanks.