Hello @eagerbob ,
Thank you for reaching out!
In that particular case, we recommended contacting our ticketing system because the issue was unique.
After further investigation, we discovered that Revolution Slider was integrating Google Font code, which is often blocked by Complianz prior to consent. This occurs due to two options enabled in Complianz:
- “Will you self-host Google Fonts?” in Wizard > Consent > Services
If you select “No”, Complianz will block any known Google Fonts URLs before consent, as indicated in the Wizard. - Google Font service in Integrations > Services
When this is enabled, Complianz will block these URLs:fonts.googleapis.com
ajax.googleapis.com/ajax/libs/webfont
fonts.gstatic.com
There are a couple of solutions to this issue:
I hope this helps! Let me know if this solve the issue.
- This reply was modified 15 minutes ago by antoiub. Reason: typo
Ok @antoiub,
Thanks for your quick reply. In Slider Revolution, I set the Global> “Enable Google Fonts Download settings” to Cache Fonts Local
And in Complainz I set the “will you self-host the Google fonts” to no. That solved the issue.
Interestingly, I do not use Google Fonts in my sliders. It is SR itself that uses Google fonts (Roboto, Inter) , presumably for its interfac? Which is far from ideal when it clashes with the GPDR.
I do use Google Fonts on the site, but I can easliy host them on the webserver which is a better option anyway.
Thanks again!