Email notifications are not being received by some recipients. If the recipient’s email address ends with the website home domain name it is not received e.g. [email protected] (Google Workspace). Further when the home domain is used the submission does not show up in the activity. BUT, if the recipient’s email address is in another domain e.g. [email protected] it is received and appears in the activity.
Our domain is hosted by Bluehost and it was necessary to change the MX record to point to SMTP.GOOGLE.COM since email is managed there – I am not sure if this has anything to do with it or not.
Any help will be appreciated.
Note: The email addresses above are only examples and there is no actual email account.
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