I’ve got a WordPress site that I made for a client that uses woo commerce and the Shopkeeper theme. It is hosted at Namecheap. We have an issue 3-4 times a week at various times of day where the user can’t access the site. This has happened sporadically for a few years. They receive the not-so-helpful error:[**www.blueskiesreps.com**](http://www.blueskiesreps.com/) took too long to respond.Try:
* Checking the connection
* Checking the proxy and the firewall
* Running Windows Network Diagnostics
This happens to all different customers accessing the site, as well as myself and the site owner. It happens at different times for us. Sometimes I can get in when others can’t, and sometimes multiple of us can’t at the same time. I have contacted Namecheap support many times over email and by the time they get back to me it has resolved itself. It typically lasts for 30-60 minutes. They claim that there has been no interruption on their end, and I have used, “Is it down?” and other websites to confirm that it can be reached.
I have run a traceroute at these times and gotten this:
traceroute to [blueskiesreps.com](http://blueskiesreps.com/) (220.127.116.11), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 4.665 ms 1.335 ms 1.306 ms
2 \* \* \*
3 18.104.22.168 (22.214.171.124) 33.172 ms 9.962 ms 11.470 ms
4 [opti33-16.nassau.cv.net](http://opti33-16.nassau.cv.net/) (126.96.36.199) 40.504 ms
[opti33-20.nassau.cv.net](http://opti33-20.nassau.cv.net/) (188.8.131.52) 14.240 ms
[opti33-16.nassau.cv.net](http://opti33-16.nassau.cv.net/) (184.108.40.206) 24.553 ms
5 [451be068.cst.lightpath.net](http://451be068.cst.lightpath.net/) (220.127.116.11) 19.293 ms
[451be062.cst.lightpath.net](http://451be062.cst.lightpath.net/) (18.104.22.168) 15.298 ms
[451be070.cst.lightpath.net](http://451be070.cst.lightpath.net/) (22.214.171.124) 16.520 ms
6 126.96.36.199 (188.8.131.52) 18.639 ms
184.108.40.206 (220.127.116.11) 13.830 ms
18.104.22.168 (22.214.171.124) 15.914 ms
7 [nyk-b3-link.ip.twelve99.net](http://nyk-b3-link.ip.twelve99.net/) (126.96.36.199) 14.214 ms 18.599 ms 14.850 ms
8 [nyk-bb2-link.ip.twelve99.net](http://nyk-bb2-link.ip.twelve99.net/) (188.8.131.52) 21.924 ms 19.582 ms 16.690 ms
9 [toro-b2-link.ip.twelve99.net](http://toro-b2-link.ip.twelve99.net/) (184.108.40.206) 28.070 ms 32.743 ms 28.888 ms
10 [imperva-svc083056-lag004411.ip.twelve99-cust.net](http://imperva-svc083056-lag004411.ip.twelve99-cust.net/) (220.127.116.11) 37.805 ms 37.818 ms 40.136 ms
11 \* \* \*
12 \* \* \*
and on……. I stopped it at 23
When it happens I can’t access the cpanel or connect via ftp. I have tried emptying caches, flushing dns, changing dns servers, using different browsers, etc. As I said this happens to multiple people who live in different states in the northeastern US.
The site does run the “Force Login” plugin and the “Restrict user access” plugin, so I have thought that might be causing an issue, but as I said, I can’t access ftp or the cpanel during these times, so those shouldn’t be a factor. I have updated php, all plugins and the theme etc and resolved any errors that woo commerce surfaces from time to time.
Could a plugin be the issue? Any guidance or suggestions would be appreciated.