Hi @dabesa ,
Based on the screenshot I assume it’s based on the order summary? If so, I believe the customer is using a regular coupon instead of store credits.
On the order summary, it should look like this: https://prnt.sc/00PGlePmnO4g
If it’s the regular checkout then it shouldn’t say Coupon: store credit but say something like Store Credit Discount
https://prnt.sc/tMrHS6Ovw5eS
From the image, it seems to be a regular coupon that’s not discounting anything, it also further supports this as it states the word Coupon. Can you please go through your coupons and see if there’s a coupon code for store credits?
Also, you can head over to Coupons > Store Credits and view the customer to double-check that store credits have been used: https://prnt.sc/qpraEZCgQGKL
If there are no regular coupons under the name, try doing a basic debug: How To Conduct A Basic Debug For Advanced Coupons – Advanced Coupons (advancedcouponsplugin.com)
- This reply was modified 4 hours, 9 minutes ago by .