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Hi there @smorganthall,
Searching our support system, the last contact I see related to that address/account or domain is from 2021, so unfortunately it seems your recent request never came through
Please try submitting your request via our support form here one more time, and make sure the form submission completes successfully: https://www.mailpoet.com/support/premium/
Please let me know if you have any questions. Thank you!