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Hello, our apologies. We’ve been having issues receiving support tickets since transitioning to the new system. Can you please tell me what email your ticket is under?
Hi Carlos,
Since we’ve taken over, we’re transitioning the support to our own support system, and some tickets are still connected to the old system and they fell through the cracks a bit. My sincere apologies. I found your ticket and have responded. I’m going to close this thread on here.