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We are in the processes or setting up a Customer Portal WooCommerce Shop and we cannot get the tax rates to be calculated or show at basket or checkout.
We have followed all instructions documentation here:
We have checked tax settings and ensured the taxable status on our items are setup correctly.
We believe this is not a plugin conflict or theme issue as we have tested our installation with Storefront and with all plugins deactivated.
What would you suggest we check next? Please kindly advise. Thank you.
` WordPress Environment
WordPress address (URL):
Site address (URL):
WC Version: 7.9.0
REST API Version: ✔ 7.9.0
WC Blocks Version: ✔ 10.4.6
Action Scheduler Version: ✔ 3.6.1
Log Directory Writable: ✔
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: – Server Environment
Server Info: Apache
PHP Version: 8.2.8
PHP Post Max Size: 128 MB
PHP Time Limit: 400
PHP Max Input Vars: 5000
cURL Version: 7.61.1
OpenSSL/1.1.1k
SUHOSIN Installed: –
MySQL Version: 10.3.35-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database
WC Database Version: 7.9.0
WC Database Prefix: 3iXm053_
Total Database Size: 266.27MB
Database Data Size: 255.74MB
Database Index Size: 10.53MB
3iXm053_woocommerce_sessions: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
3iXm053_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
3iXm053_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
3iXm053_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_actionscheduler_actions: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
3iXm053_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_actionscheduler_logs: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
3iXm053_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
3iXm053_cptslotsbk_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_cptslotsbk_icalexport: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_cptslotsbk_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
3iXm053_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
3iXm053_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
3iXm053_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
3iXm053_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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3iXm053_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_gf_form_meta: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
3iXm053_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
3iXm053_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_loginpress_limit_login_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_options: Data: 6.45MB + Index: 0.11MB + Engine InnoDB
3iXm053_pmxe_exports: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
3iXm053_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
3iXm053_pmxe_posts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
3iXm053_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_pmxi_hash: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
3iXm053_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_pmxi_images: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
3iXm053_pmxi_imports: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
3iXm053_pmxi_posts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
3iXm053_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_postmeta: Data: 181.27MB + Index: 6.03MB + Engine InnoDB
3iXm053_posts: Data: 64.52MB + Index: 1.52MB + Engine InnoDB
3iXm053_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
3iXm053_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
3iXm053_usermeta: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
3iXm053_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
3iXm053_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
3iXm053_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
3iXm053_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
3iXm053_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
3iXm053_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
3iXm053_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
3iXm053_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
3iXm053_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
3iXm053_wdp_persistent_rules_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
3iXm053_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
3iXm053_wpml_mails: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts
acf-field: 5
acf-field-group: 2
amz_configurator: 10
attachment: 1634
custom_css: 2
custom-css-js: 1
customize_changeset: 3
elementor_library: 53
nav_menu_item: 1
oembed_cache: 1
page: 47
post: 4
product: 461
revision: 6979
um_directory: 1
um_form: 3
wpcf7_contact_form: 1 Security
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (32)
Gravity Forms: by Gravity Forms – 2.7.11
Cabincar Skin for WP Configurator Pro: by WP Configurator – 1.0
Advanced Custom Fields: by WP Engine – 6.1.8
Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 4.4.3
All-in-One WP Migration Unlimited Extension: by ServMask – 2.52
All-in-One WP Migration: by ServMask – 7.76
Change Admin Email Setting Without Outbound Email: by John Dee – 3.3
Conditional Logic for WP Configurator Pro: by WP Configurator – 1.1
Contact Form 7: by Takayuki Miyoshi – 5.7.7
Content Control: by Code Atlantic – 1.1.10
Duplicate Page: by mndpsingh287 – 4.5.2
Elementor Pro: by Elementor.com – 3.14.1
Elementor: by Elementor.com – 3.15.1
Login Logout Menu: by WPBrigade – 1.4.0
LoginPress - Customizing the WordPress Login Screen.: by WPBrigade – 1.8.0
Members: by MemberPress – 3.2.5
Min and Max Order Amount for Woo Payment Gateways: by Raihan – 1.0.2
Premium Addons for Elementor: by Leap13 – 4.10.3
Premium Addons PRO: by Leap13 – 2.9.2
Styles & Layouts Gravity Forms: by Sushil Kumar – 4.3.11
Ultimate Addons for Elementor: by Brainstorm Force – 1.36.17
WooCommerce Stripe Gateway: by WooCommerce – 7.4.2
WooCommerce Product Table: by Barn2 Plugins – 3.1.1
WooCommerce Role Based Methods: by WPBackOffice – 2.4.3
WooCommerce: by Automattic – 7.9.0
WP All Export Pro: by Soflyy – 1.8.3
WP All Import Pro: by Soflyy – 4.8.0
WP Configurator Pro: by WP Configurator – 3.4.12
WP Mail Logging: by WP Mail Logging Team – 1.12.0
WP All Export - User Export Add-On Pro: by Soflyy – 1.0.7
WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.7
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.7 Inactive Plugins (8)
Advanced iFrame: by Michael Dempfle – 2023.6
Advanced iFrame custom folder: by Michael Dempfle – 1.0
Child Theme Wizard: by Jay Versluis – 1.4
Classic Editor: by WordPress Contributors – 1.6.3
Flexible Shipping: by Octolize – 4.21.5
Gravity Forms Zapier Add-On: by Gravity Forms – 4.2.1
Import and export users and customers: by codection – 1.22.7
WooCommerce Wholesale Pro: by Barn2 Plugins – 2.0.8 Dropin Plugins (1)
maintenance.php: maintenance.php Settings
API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages
Shop base: ❌ Page not set
Basket: #93 - /basket/
Checkout: #94 - /checkout/
My account: #95 - /my-account/
Terms and conditions: #3 - /privacy-policy/ Theme
Name: Scooterpac Portal
Version: 1.0
Author URL:
Child Theme: ✔
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.8.1
Parent Theme Author URL:
WooCommerce Support: ✔ Templates
Overrides: – Admin
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field
Daily Cron: ✔ Next scheduled: 2023-08-04 20:00:27 +00:00
Options: ✔
Notes: 83
Onboarding: skipped Action Scheduler
Complete: 411
Oldest: 2023-07-04 15:17:50 +0000
Newest: 2023-08-04 13:24:40 +0000
Failed: 26
Oldest: 2023-02-16 17:42:34 +0000
Newest: 2023-08-04 13:22:01 +0000
Pending: 1
Oldest: 2023-08-05 03:02:16 +0000
Newest: 2023-08-05 03:02:16 +0000 Status report information
Generated at: 2023-08-04 13:26:19 +00:00
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