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Everthing has been working well untill this morning when I suddenly noticed that the EMAIL field is not visible on the checkout page unless you’re logged in.
To replicate the issue, simply add a product to cart and proceed to the checkout page.
Here’s what I’ve already done:
- Deactivated all plugins except WooCommerce – DID NOT RESOVE ISSUE
- Changed my theme to Twenty Twenty-Four – DID NOT RESOVE ISSUE
- Changed my PHP version to latest 8.3 – DID NOT RESOLVE ISSUE
- Removed caching plugin – DID NOT RESOLVE ISSUE
- Removed Hosgator plugin – DID NOT RESOLVE ISSUE
I have checked my WooCommerce Status but there’s no red flag. Please kindly review my status report below.
<br>### WordPress Environment ###<br><br>WordPress address (URL): https://tosgreens.com<br>Site address (URL): https://tosgreens.com<br>WC Version: 9.3.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.8.1<br>Log Directory Writable: ✔<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache<br>PHP Version: 8.3.8<br>PHP Post Max Size: 516 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 1000<br>cURL Version: 8.7.1<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 5.7.23-23<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔<br><br>### Database ###<br><br>WC Database Version: 9.3.3<br>WC Database Prefix: Wxu_<br>Total Database Size: 23.39MB<br>Database Data Size: 19.69MB<br>Database Index Size: 3.70MB<br>Wxu_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>Wxu_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>Wxu_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>Wxu_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>Wxu_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>Wxu_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>Wxu_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_actionscheduler_actions: Data: 0.11MB + Index: 0.14MB + Engine InnoDB<br>Wxu_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB<br>Wxu_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>Wxu_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>Wxu_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB<br>Wxu_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>Wxu_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB<br>Wxu_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>Wxu_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_jetpack_sync_queue: Data: 0.33MB + Index: 0.06MB + Engine InnoDB<br>Wxu_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_nfd_data_event_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>Wxu_options: Data: 7.45MB + Index: 0.17MB + Engine InnoDB<br>Wxu_postmeta: Data: 6.52MB + Index: 0.47MB + Engine InnoDB<br>Wxu_posts: Data: 3.52MB + Index: 0.23MB + Engine InnoDB<br>Wxu_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>Wxu_viwec_clicked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>Wxu_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>Wxu_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>Wxu_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>Wxu_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>Wxu_wc_orders_meta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>Wxu_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>Wxu_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>Wxu_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>Wxu_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>Wxu_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>Wxu_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>Wxu_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>Wxu_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>Wxu_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>Wxu_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>Wxu_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>Wxu_yoast_indexable: Data: 0.09MB + Index: 0.09MB + Engine InnoDB<br>Wxu_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>Wxu_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>Wxu_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>Wxu_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br><br>### Post Type Counts ###<br><br>attachment: 252<br>cartflows_flow: 1<br>cartflows_step: 2<br>custom_css: 1<br>customize_changeset: 151<br>elementor_library: 15<br>mc4wp-form: 1<br>nav_menu_item: 11<br>page: 25<br>post: 14<br>product: 31<br>product_variation: 8<br>revision: 208<br>shop_order_placehold: 21<br>staticblocks: 5<br>viwec_template: 23<br>wp_navigation: 1<br>wpcf7_contact_form: 3<br>wpforms: 1<br><br>### Security ###<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔<br><br>### Active Plugins (15) ###<br><br>Kit (formerly ConvertKit): by Kit – 2.6.0<br>Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5<br>Elementor: by Elementor.com – 3.24.5<br>XStore Core: by 8theme – 5.4.2<br>Fullwidth Page Templates: by Brainstorm Force – 1.1.1<br>Jetpack: by Automattic – 13.9<br>PRO Elements: by PROElements.org – 3.24.2.1<br>Safe SVG: by 10up – 2.2.6<br>WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.3.0<br>Paystack WooCommerce Payment Gateway: by Tunbosun Ayinla – 5.8.2<br>WooCommerce: by Automattic – 9.3.3<br>Yoast SEO: by Team Yoast – 23.5<br>WP Mail SMTP: by WP Mail SMTP – 4.1.1<br>The HostGator Plugin: by HostGator – 2.11.7<br>WPForms Lite: by WPForms – 1.9.1.3<br><br>### Inactive Plugins (9) ###<br><br>CartFlows: by CartFlows Inc – 2.0.11<br>Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.10.0<br>Contact Form 7: by Takayuki Miyoshi – 5.9.8<br>ConvertKit for WooCommerce: by ConvertKit – 1.8.7<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.1.1<br>Integrate ConvertKit and WPForms: by ConvertKit – 1.7.6<br>LiteSpeed Cache: by LiteSpeed Technologies – 6.5.1<br>MC4WP: Mailchimp for WordPress: by ibericode – 4.9.17<br>OptinMonster: by OptinMonster Popup Builder Team – 2.16.5<br><br>### Must Use Plugins (2) ###<br><br>Endurance Page Cache: by Mike Hansen – 2.2.1<br>SSO: by Garth Mortensen<br>Mike Hansen – 0.5<br><br><br>### Settings ###<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: NGN (₦)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: ✔<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 33 KB<br><br>### WC Pages ###<br><br>Shop base: #11 - /shop/<br>Cart: #2384 - /cart/ - Contains the woocommerce/cart block<br>Checkout: #2362 - /checkout/ - Contains the woocommerce/checkout block<br>My account: #14 - /my-account/<br>Terms and conditions: #2893 - /terms-and-conditions/<br><br>### Theme ###<br><br>Name: Xstore child<br>Version: 1.0<br>Author URL: https://www.8theme.com<br>Child Theme: ✔<br>Parent Theme Name: Xstore<br>Parent Theme Version: 9.4.2<br>Parent Theme Author URL: https://www.8theme.com<br>WooCommerce Support: ✔<br><br>### Templates ###<br><br>Overrides: xstore/woocommerce/archive-product.php<br>xstore/woocommerce/cart/cart-empty.php<br>xstore/woocommerce/cart/cart-shipping.php<br>xstore/woocommerce/cart/cart.php<br>xstore/woocommerce/cart/cross-sells.php<br>xstore/woocommerce/cart/mini-cart.php<br>xstore/woocommerce/cart/proceed-to-checkout-button.php<br>xstore/woocommerce/checkout/form-billing.php<br>xstore/woocommerce/checkout/form-checkout.php<br>xstore/woocommerce/checkout/form-shipping.php<br>xstore/woocommerce/checkout/review-order.php<br>xstore/woocommerce/checkout/thankyou.php<br>xstore/woocommerce/content-product-cat.php<br>xstore/woocommerce/content-product.php<br>xstore/woocommerce/content-single-product.php<br>xstore/woocommerce/content-widget-product.php<br>xstore/woocommerce/content-widget-reviews.php<br>xstore/woocommerce/global/breadcrumb.php<br>xstore/woocommerce/global/form-login.php<br>xstore/woocommerce/global/wrapper-end.php<br>xstore/woocommerce/global/wrapper-start.php<br>xstore/woocommerce/loop/header.php<br>xstore/woocommerce/loop/loop-end.php<br>xstore/woocommerce/loop/loop-start.php<br>xstore/woocommerce/loop/no-products-found.php<br>xstore/woocommerce/loop/result-count.php<br>xstore/woocommerce/myaccount/dashboard.php<br>xstore/woocommerce/myaccount/form-login.php<br>xstore/woocommerce/myaccount/navigation.php<br>xstore/woocommerce/product-searchform.php<br>xstore/woocommerce/single-product/add-to-cart/simple.php<br>xstore/woocommerce/single-product/meta.php<br>xstore/woocommerce/single-product/product-image.php<br>xstore/woocommerce/single-product/related.php<br>xstore/woocommerce/single-product/tabs/tabs.php<br>xstore/woocommerce/single-product/title.php<br>xstore/woocommerce/single-product/up-sells.php<br>xstore/woocommerce/single-product-reviews.php<br>xstore/woocommerce/single-product.php<br><br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ✔ Next scheduled: 2024-10-06 13:40:03 +00:00<br>Options: ✔<br>Notes: 68<br>Onboarding: skipped<br><br>### Action Scheduler ###<br><br>Complete: 231<br>Oldest: 2024-10-01 07:32:01 +0000<br>Newest: 2024-10-06 06:06:36 +0000<br><br>Failed: 7<br>Oldest: 2024-09-13 13:42:50 +0000<br>Newest: 2024-10-06 04:50:04 +0000<br><br>Pending: 9<br>Oldest: 2024-10-06 10:10:15 +0000<br>Newest: 2024-10-30 09:41:59 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-10-06 06:38:30 +00:00<br>
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