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If you are a pro user, please contact us directly on our site.
https://getwooplugins.com/tickets/ or knock us from the chat system on the website.
Commercial/Pro/Premium product support is not permitted in the forums.
We can provide support for the free version only.
Thank You
For pro or commercial product support please contact the developer directly on their site.
This includes any pre-sales topics as well.
As the developer is aware, commercial products are not supported in these forums.
I am sure they will have no problem supporting you there.