Hey there! Thanks for contacting Woo Support.
I’m happy to help you.
But the image your shared is not loading on my end, it says there was an erro with the connection to imgur.com . Do you mind sending it again so we can better understand the issue? If you want to you can upload it to https://snipboard.io/.
Additionally, please share with us the information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Thank you. Looking forward to your reply.
Have a wonderful day!
Hello Carolm29,
This is the link. I was able to open the link in a private window. I hope this help.
System Status Report:
` WordPress Environment
WordPress address (URL): https://38983290.servicio-online.net
Site address (URL): https://38983290.servicio-online.net
WC Version: 8.3.1
REST API Version: ✔ 8.3.1
WC Blocks Version: ✔ 11.4.9
Action Scheduler Version: ✔ 3.6.4
Log Directory Writable: ✔
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: es_ES
External object cache: – Server Environment
Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 100 MB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1w
SUHOSIN Installed: –
MySQL Version: 5.7.41
Max Upload Size: 100 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Tu servidor no tiene la clase SoapClient activada - puede que algunos plugins de pasarela de pago que utilizan SOAP no funcionen como se espera.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database
WC Database Version: 8.3.1
WC Database Prefix: k5IcyfEf_
Tamaño total de la base de datos: 13.19MB
Tamaño de los datos de la base de datos: 11.91MB
Tamaño del índice de la base de datos: 1.28MB
k5IcyfEf_woocommerce_sessions: Datos: 0.01MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_woocommerce_api_keys: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_woocommerce_attribute_taxonomies: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_woocommerce_downloadable_product_permissions: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_woocommerce_order_items: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_woocommerce_order_itemmeta: Datos: 0.01MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_woocommerce_tax_rates: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_woocommerce_tax_rate_locations: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_woocommerce_shipping_zones: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_woocommerce_shipping_zone_locations: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_woocommerce_shipping_zone_methods: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_woocommerce_payment_tokens: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_woocommerce_payment_tokenmeta: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_woocommerce_log: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_actionscheduler_actions: Datos: 0.02MB + Índice: 0.02MB + Motor MyISAM
k5IcyfEf_actionscheduler_claims: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_actionscheduler_groups: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_actionscheduler_logs: Datos: 0.01MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
k5IcyfEf_comments: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
k5IcyfEf_dlm_order: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
k5IcyfEf_dlm_order_customer: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
k5IcyfEf_dlm_order_item: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
k5IcyfEf_dlm_order_transaction: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
k5IcyfEf_dlm_session: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
k5IcyfEf_download_log: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_gdpr_cc_options: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
k5IcyfEf_options: Datos: 1.20MB + Índice: 0.06MB + Motor InnoDB
k5IcyfEf_postmeta: Datos: 1.52MB + Índice: 0.30MB + Motor InnoDB
k5IcyfEf_posts: Datos: 5.52MB + Índice: 0.25MB + Motor InnoDB
k5IcyfEf_sdm_downloads: Datos: 3.28MB + Índice: 0.09MB + Motor MyISAM
k5IcyfEf_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
k5IcyfEf_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
k5IcyfEf_term_relationships: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
k5IcyfEf_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
k5IcyfEf_tm_taskmeta: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_tm_tasks: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_usermeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
k5IcyfEf_users: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
k5IcyfEf_wc_admin_notes: Datos: 0.04MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_wc_category_lookup: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_wc_customer_lookup: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_wc_download_log: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_wc_orders: Datos: 0.00MB + Índice: 0.02MB + Motor MyISAM
k5IcyfEf_wc_orders_meta: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_wc_order_addresses: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_wc_order_coupon_lookup: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_wc_order_operational_data: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_wc_order_product_lookup: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_wc_order_stats: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_wc_order_tax_lookup: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_wc_product_attributes_lookup: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_wc_product_download_directories: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_wc_product_meta_lookup: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_wc_rate_limits: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_wc_reserved_stock: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM
k5IcyfEf_wc_tax_rate_classes: Datos: 0.00MB + Índice: 0.01MB + Motor MyISAM
k5IcyfEf_wc_webhooks: Datos: 0.00MB + Índice: 0.00MB + Motor MyISAM Post Type Counts
attachment: 215
custom_css: 1
dlm_download: 1
dlm_download_version: 2
et_body_layout: 6
et_footer_layout: 1
et_header_layout: 2
et_pb_layout: 3
et_template: 28
et_theme_builder: 4
nav_menu_item: 10
page: 16
post: 41
product: 2
product_variation: 3
revision: 811
sdm_downloads: 11
shop_order: 10
wp_global_styles: 1 Security
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (1)
WooCommerce: por Automattic – 8.3.1 Inactive Plugins (7)
GDPR Cookie Compliance: por Moove Agency – 4.12.8
Limit Login Attempts Reloaded: por Limit Login Attempts Reloaded – 2.25.26
Simple Download Monitor: por Tips and Tricks HQ
Ruhul Amin
Josh Lobe – 3.9.22
WooCommerce: por Automattic – 8.3.1
WP-Optimize - Clean, Compress, Cache: por David Anderson
Ruhani Rabin
Team Updraft – 3.2.22
WP Content Copy Protection & No Right Click: por wp-buy – 3.5.7
WPS Hide Login: por WPServeur
NicolasKulka
wpformation – 1.9.9 Dropin Plugins (1)
maintenance.php: maintenance.php Settings
API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: ✔ WC Pages
Base de la tienda: #224340 - /tienda/
Carrito: #224341 - /carrito/
Finalizar compra: #224342 - /finalizar-compra/
Mi cuenta: #224343 - /mi-cuenta/
Términos y condiciones: ❌ Página sin definir Theme
Name: Test
Version: 1
Author URL: https://mywebsite.com/
Child Theme: ✔
Parent Theme Name: Divi
Parent Theme Version: 4.23.1
Parent Theme Author URL: http://www.elegantthemes.com
WooCommerce Support: ✔ Templates
Overrides: /var/www/vhosts/38983290.servicio-online.net/httpdocs/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/error.php
/var/www/vhosts/38983290.servicio-online.net/httpdocs/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/notice.php
/var/www/vhosts/38983290.servicio-online.net/httpdocs/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/success.php Admin
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: customize-store
minified-js
new-product-management-experience
product-virtual-downloadable
product-external-affiliate
settings
async-product-editor-category-field
Daily Cron: ✔ Next scheduled: 2023-12-08 20:53:21 +00:00
Options: ✔
Notes: 97
Onboarding: completed Action Scheduler
Completo: 71
Oldest: 2023-12-03 12:20:47 +0000
Newest: 2023-12-08 18:25:00 +0000
Pendiente: 2
Oldest: 2023-12-08 19:25:00 +0000
Newest: 2023-12-09 18:25:00 +0000 Status report information
Generated at: 2023-12-08 18:30:53 +00:00
`Fatal erros logs:
2023-12-03T12:20:44+00:00 DEBUG Se llamó a Automattic\WooCommerce\Internal\DataStores\Orders\DataSynchronizer::get_current_orders_pending_sync_count pero no se había registrado ningún tipo de pedido: puede que se haya realizado la llamada demasiado pronto. 2023-12-03T12:20:44+00:00 DEBUG Se llamó a Automattic\WooCommerce\Internal\DataStores\Orders\DataSynchronizer::get_current_orders_pending_sync_count pero no se había registrado ningún tipo de pedido: puede que se haya realizado la llamada demasiado pronto. 2023-12-03T12:22:01+00:00 INFO Sincronización de directorios de descarga aprobados: nueva exploración programada. 2023-12-03T12:22:01+00:00 INFO Sincronización de directorios de descarga aprobados: exploración completada.
Thank you.
Images from snipboard:
Woo — status — templates: https://snipboard.io/Gbz4sc.jpg
the same from support team elegant theme: https://snipboard.io/OXHpYT.jpg
my plugins actives, just 1: Woocommerce: https://snipboard.io/Y0CBAm.jpg
Because of those templates it appears this way: https://snipboard.io/zqPxst.jpg
However, it should appear like this: https://snipboard.io/SgZokm.jpg
Best regards.
Hi @alandres
Thanks for the screenshots.
error.php, notice.php and success.php are notices templates included with the WooCommerce blocks plugin which is bundled with WooCommerce core.
These templates are used to display different types of notices on your site and you can find them in the following directory:
/wp-content/plugins/woocommerce/8.3.1/packages/woocommerce-blocks/templates/notices/
To remove the overrides simply delete these files but don’t forget to make a full backup first. Also, please be aware that removing these files may impact the functionality of your website, depending on what changes have been made in these files. If you’re unsure, it would be best to consult with a web developer.
I hope this helps! Let us know if you have any questions.
Cheers.