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It should be pointed out that normal orders which customers create themselves via adding items to basket etc do not seem to be affected by this issue.
Here is the woocommerce status report if needed, no fatal error logs produced.
` WordPress Environment
WordPress address (URL):
Site address (URL):
WC Version: 8.0.2
REST API Version: ✔ 8.0.2
WC Blocks Version: ✔ 10.6.5
Action Scheduler Version: ✔ 3.6.1
Log Directory Writable: ✔
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: – Server Environment
Server Info: Apache/2
PHP Version: 7.4.33
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k
SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.21-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database
WC Database Version: 8.0.2
WC Database Prefix: wpqt_
Total Database Size: 406.08MB
Database Data Size: 309.60MB
Database Index Size: 96.48MB
wpqt_woocommerce_sessions: Data: 90.47MB + Index: 1.05MB + Engine MyISAM
wpqt_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqt_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Engine MyISAM
wpqt_woocommerce_order_itemmeta: Data: 0.77MB + Index: 0.42MB + Engine MyISAM
wpqt_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqt_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_actionscheduler_actions: Data: 39.08MB + Index: 45.22MB + Engine InnoDB
wpqt_actionscheduler_claims: Data: 0.01MB + Index: 0.05MB + Engine MyISAM
wpqt_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqt_actionscheduler_logs: Data: 27.54MB + Index: 20.66MB + Engine MyISAM
wpqt_commentmeta: Data: 0.11MB + Index: 0.01MB + Engine MyISAM
wpqt_comments: Data: 0.64MB + Index: 0.20MB + Engine MyISAM
wpqt_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_e_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_e_notes_users_relations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_e_submissions: Data: 0.06MB + Index: 0.08MB + Engine MyISAM
wpqt_e_submissions_actions_log: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpqt_e_submissions_values: Data: 0.06MB + Index: 0.02MB + Engine MyISAM
wpqt_fsmpt_email_logs: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpqt_gla_attribute_mapping_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_gla_budget_recommendations: Data: 0.11MB + Index: 0.12MB + Engine MyISAM
wpqt_gla_merchant_issues: Data: 0.16MB + Index: 0.01MB + Engine MyISAM
wpqt_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_loginizer_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqt_mailpoet_automations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_automation_runs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_automation_run_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_automation_run_subjects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_automation_triggers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_automation_versions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_log: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_migrations: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqt_mailpoet_newsletters: Data: 0.95MB + Index: 0.01MB + Engine MyISAM
wpqt_mailpoet_newsletter_links: Data: 0.12MB + Index: 0.09MB + Engine MyISAM
wpqt_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqt_mailpoet_newsletter_posts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqt_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_newsletter_templates: Data: 2.72MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_scheduled_tasks: Data: 0.30MB + Index: 0.08MB + Engine MyISAM
wpqt_mailpoet_scheduled_task_subscribers: Data: 1.08MB + Index: 0.70MB + Engine MyISAM
wpqt_mailpoet_segments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqt_mailpoet_sending_queues: Data: 5.98MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_settings: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_statistics_bounces: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_statistics_clicks: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqt_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wpqt_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.07MB + Engine MyISAM
wpqt_mailpoet_statistics_unsubscribes: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqt_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqt_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_subscribers: Data: 0.05MB + Index: 0.10MB + Engine MyISAM
wpqt_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_subscriber_segment: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpqt_mailpoet_subscriber_tag: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_mailpoet_user_agents: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpqt_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_options: Data: 57.10MB + Index: 0.54MB + Engine MyISAM
wpqt_postmeta: Data: 41.56MB + Index: 19.97MB + Engine InnoDB
wpqt_posts: Data: 12.44MB + Index: 2.41MB + Engine InnoDB
wpqt_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_termmeta: Data: 0.41MB + Index: 0.23MB + Engine MyISAM
wpqt_terms: Data: 0.11MB + Index: 0.20MB + Engine MyISAM
wpqt_term_relationships: Data: 2.47MB + Index: 1.48MB + Engine InnoDB
wpqt_term_taxonomy: Data: 0.14MB + Index: 0.12MB + Engine MyISAM
wpqt_usermeta: Data: 0.30MB + Index: 0.16MB + Engine MyISAM
wpqt_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpqt_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wcpdf_packing_slip_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wc_admin_notes: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
wpqt_wc_admin_note_actions: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wpqt_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqt_wc_customer_lookup: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wpqt_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wc_order_addresses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wc_order_operational_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine MyISAM
wpqt_wc_order_stats: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wpqt_wc_order_tax_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpqt_wc_product_attributes_lookup: Data: 0.06MB + Index: 0.12MB + Engine MyISAM
wpqt_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqt_wc_product_meta_lookup: Data: 0.23MB + Index: 0.39MB + Engine MyISAM
wpqt_wc_rate_limits: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqt_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpqt_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqt_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wpgmza: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wpgmza_admin_notices: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wpgmza_circles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wpgmza_image_overlays: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wpgmza_maps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wpgmza_point_labels: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wpgmza_polygon: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wpgmza_polylines: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wpgmza_rectangles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqt_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_wpml_mails: Data: 19.32MB + Index: 0.02MB + Engine MyISAM
wpqt_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqt_yith_wcwl: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqt_yith_wcwl_lists: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqt_yoast_indexable: Data: 3.22MB + Index: 0.64MB + Engine MyISAM
wpqt_yoast_indexable_hierarchy: Data: 0.17MB + Index: 0.56MB + Engine MyISAM
wpqt_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqt_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpqt_yoast_seo_links: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpqt_zettle_queue: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpqt_zettle_woocommerce_id_map: Data: 1.17MB + Index: 0.22MB + Engine MyISAM Post Type Counts
attachment: 6341
customize_changeset: 2
custom_css: 1
elementor_library: 1
jp_img_sitemap: 3
jp_img_sitemap_index: 1
jp_sitemap: 1
jp_sitemap_master: 1
mailpoet_page: 1
nav_menu_item: 27
page: 16
post: 19
product: 2875
product-feed: 11
revision: 1238
shop_coupon: 4
shop_order: 306
shop_order_refund: 19
wp_global_styles: 1 Security
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (27)
Add From Server: by Dion Hulse – 3.4.5
Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
Product Feed Manager for WooCommerce PRO: by RexTheme – 6.4.4
Product Feed Manager for WooCommerce: by RexTheme – 7.3.9
Code Snippets: by Code Snippets Pro – 3.4.2
Cost of Goods for WooCommerce: by WPFactory – 3.0.4
Elementor Pro: by Elementor.com – 3.15.1
Elementor: by Elementor.com – 3.15.3
Essential Addons for Elementor: by WPDeveloper – 5.8.7
Facebook for WooCommerce: by Facebook – 3.0.32
Flexible Shipping: by Octolize – 4.21.7
Google Listings and Ads: by WooCommerce – 2.5.3
Jetpack: by Automattic – 12.5
Loginizer: by Softaculous – 1.8.1
MailPoet: by MailPoet – 4.25.0
Max Mega Menu: by megamenu.com – 3.2.2
WooCommerce Payments: by Automattic – 6.3.2
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.6.2
WooCommerce Shipping & Tax: by WooCommerce – 2.3.3
WooCommerce: by Automattic – 8.0.2
Yoast SEO: by Team Yoast – 21.0
WP Fastest Cache: by Emre Vona – 1.1.8
WP Go Maps (formerly WP Google Maps): by WP Go Maps (formerly WP Google Maps) – 9.0.23
WP Mail Logging: by WP Mail Logging Team – 1.12.0
LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: by Themeisle – 2.6.8
YITH WooCommerce Wishlist: by YITH – 3.24.0
PayPal Zettle POS: by PayPal – 1.5.7 Inactive Plugins (0) Settings
API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages
Shop base: #8 - /shop/
Basket: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: #3349 - /terms-of-service/ Theme
Name: ShoppingCart
Version: 1.2.1
Author URL:
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔ Templates
Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: – Admin
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field
Daily Cron: ✔ Next scheduled: 2023-09-02 09:19:06 +01:00
Options: ✔
Notes: 167
Onboarding: completed WooCommerce Payments
Version: 6.3.2
Connected to WPCOM: Yes
Blog ID: 203746340
Account ID: acct_1KoSrT2HuW18VLrI MailPoet
Sending Method: MailPoet
Send all site's emails with: Current sending method
Task Scheduler method: WordPress
Cron ping URL: Action Scheduler
Canceled: 6
Oldest: 2023-08-15 08:05:58 +0100
Newest: 2023-08-28 20:34:33 +0100
Complete: 92,146
Oldest: 2023-07-30 19:35:17 +0100
Newest: 2023-09-01 13:05:35 +0100
Failed: 1,623
Oldest: 2022-05-14 02:31:51 +0100
Newest: 2023-08-31 17:37:05 +0100
Pending: 7
Oldest: 2023-09-01 14:05:20 +0100
Newest: 2023-09-08 00:05:06 +0100 PayPal Zettle POS
Onboarding state: onboarding-completed
Price sync: yes
Initial sync collision strategy: merge
First import: 17:24 14/04/2022
Number of products syncing: 5224
PayPal Zettle VAT: 20
PayPal Zettle currency: GBP
PayPal Zettle country: GB
PayPal Zettle language: en
PayPal Zettle time zone: Europe/London
PayPal Zettle contact email: redacted for privacy
PayPal Zettle taxation mode: INCLUSIVE
PayPal Zettle taxation type: VAT
PayPal Zettle customer mode: SelfEmployed Status report information
Generated at: 2023-09-01 13:09:44 +01:00
`
Ignore my stupidity, have found that it occurs when a logged in user (me) trying to access a paylink for another user that is registered