Tracking info is not being sent with Email

Hi @abhiverma,

We don’t have an integration with Xpressbees.

Maybe Xpressbees first change the order status to Shipped(Completed) and than add tracking information to orders so the tracking info does not go with the email.

Can you please share the order details page screenshot with order notes so I can check it?

Thanks,

I had created a test order and here is the order note: https://prnt.sc/Ake5GyUrb2ll

Hi @abhiverma,

I don’t see the tracking information in the order notes.

Thanks

Hi @zorem

Sharing two screenshots, one is order note and second is order tracking ID:

https://prnt.sc/w7ZJG0WweWK5

https://prnt.sc/T9rdaXtGjvOb

Here is the whole thing, the order tracking id is not being added automatically there in the order note. help me short out this issue.

• This reply was modified 12 hours, 25 minutes ago by abhiverma.

Xpressbees does not add the tracking information to the AST shipment tracking meta.

You can request the integration with Xpressbees integration on AST’s features board, when you post your request, please provide as much details as you can about the nature of the integration and how Xpressbees integrates with WooCommerce.