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Hi @saadshah,
Please ensure two key aspects for the proper display of tracking information in your order completion emails:
- Check ‘Order Emails Display’ Setting:
- Go to your WordPress dashboard.
- Navigate to ‘WooCommerce’ > ‘Shipment Tracking’ > ‘Settings’.
- In the ‘General Settings’ panel, verify that the ‘Completed Order’ status is included in the ‘Order Emails Display’ option. This ensures tracking information is added to emails for completed orders.
- Verify Email Template in Theme:
- Check if the ‘Completed Order’ email template in WooCommerce is being overwritten by your theme or child theme. Navigate to your theme’s folder via FTP or your hosting file manager, and look for WooCommerce email templates, typically found at
wp-content/themes/your-theme/woocommerce/emails. - If you find an overwritten template for the ‘Completed Order’ status (like
customer-completed-order.php), and it’s not displaying tracking information correctly, consider removing or renaming this file. Doing so will revert to using the default WooCommerce template, which is configured to include tracking information as set in the plugin settings.
Best Regards,
Gaurav