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Hello @theoacademy
I assume that there is a high possibility of conflict among other plugins. Can you kindly follow the steps mentioned below:
1. Disable all the other third-party plugins and check whether that
solves the issue
2. If that solves the issue, please activate the plugins one by one to
rule out the conflicting plugin
3. If that doesn’t work, please check it by activating the parent theme
4. If the issue still persists, please activate a WordPress default
theme like Twenty Twenty and check
Please also make sure that your platform and theme are up to date.