<span class="resolved" aria-label="Resolved" title="Topic is resolved."></span>Uncaught Error: Call to a member function format() on null

[ad_1]

Replies: 2

Hello Support Team,

I’m experiencing issues with email functionality on our e-commerce website (https://seadamp.it). Below is the error message:

Un errore di E_ERROR è stato causato nella linea 34 del file /var/www/vhosts/seadamp.it/httpdocs/wp-content/plugins/woocommerce/templates/emails/email-order-details.php. Messaggio di errore: Uncaught Error: Call to a member function format() on null in /var/www/vhosts/seadamp.it/httpdocs/wp-content/plugins/woocommerce/templates/emails/email-order-details.php:34

Additionally, I’ve included the full System Status Report for your reference. Please advise on how to resolve this issue.

### WordPress Environment ###

WordPress address (URL): [Redacted]Site address (URL): [Redacted]WC Version: 9.3.3
Legacy REST API Package Version: Il plugin API REST legacy non è installato in questo sito.
Action Scheduler Version: ✔ 3.8.2
Log Directory Writable: ✔
WP Version: 6.6.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.1.30
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 4000
cURL Version: 7.29.0
NSS/3.90

SUHOSIN Installed: –
MySQL Version: 10.3.39-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]
### Post Type Counts ###

attachment: 130
custom_css: 2
customize_changeset: 16
elementor_library: 16
nav_menu_item: 17
page: 21
post: 4
product: 20
product_variation: 29
revision: 1274
seedprod: 2
shop_coupon: 24
shop_order_placehold: 3
wp_font_face: 33
wp_font_family: 12
wp_global_styles: 3
wp_navigation: 1
wp_template: 1
wp_template_part: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (22) ###

Order Tracking for WooCommerce: di Addify – 1.1.1
Astra Pro: di Brainstorm Force – 4.8.3
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: di SeedProd – 6.18.11
Dynamic Visibility for Elementor: di Dynamic.ooo – 5.0.13
Elementor Pro: di Elementor.com – 3.24.4
Elementor: di Elementor.com – 3.24.7
Site Kit by Google: di Google – 1.139.0
Gravity Forms: di Gravity Forms – 2.8.18
Add-On ActiveCampaign di Gravity Forms: di Gravity Forms – 2.1.0
iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more: di iubenda – 3.11.1
Microsoft Clarity: di Microsoft – 0.10.2
Rank Math SEO: di Rank Math – 1.0.231
WooCommerce.com Update Manager: di Automattic – 1.0.3
WooCommerce Stripe Gateway: di Stripe – 8.8.2
WooCommerce Italian Add-on Plus: di laboratorio d'Avanguardia – 0.8.8.5
WooCommerce PayPal Payments: di WooCommerce – 2.9.3
PDF Invoices & Packing Slips for WooCommerce: di WP Overnight – 3.9.0
WooCommerce: di Automattic – 9.3.3
WP Mail SMTP Pro: di WP Mail SMTP – 4.2.0
Widgets for Google Reviews: di Trustindex.io  – 12.4.1
Social Chat PRO: di QuadLayers – 7.3.6
Social Chat: di QuadLayers – 7.4.7

### Inactive Plugins (0) ###


### Dropin Plugins () ###

maintenance.php: maintenance.php

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 giorni
Level threshold: –
Log directory size: 246 KB

### WC Pages ###

Shop base: #23 - /shop/
Carrello: ❌ La pagina non contiene lo shortcode [woocommerce_cart] o il blocco woocommerce/cart.
Pagamento: ❌ La pagina non contiene lo shortcode [woocommerce_checkout] o il blocco woocommerce/checkout.
Il mio account: ❌ La pagina non contiene lo shortcode [woocommerce_my_account].
Termini e condizioni: ❌ La pagina non è impostata

### Theme ###

Name: Astra Child
Version: 1.0.0
Author URL: http://wpastra.com/about/
Child Theme: ✔
Parent Theme Name: Astra
Parent Theme Version: 4.8.3
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: IT
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled
PayPal Shipping Callback: –
Apple Pay: –
Google Pay: –
Fastlane: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings

Daily Cron: ✔ Next scheduled: 2024-11-11 09:56:45 +02:00
Options: ✔
Notes: 65
Onboarding: completed

### Action Scheduler ###

Complete: 444
Oldest: 2024-10-11 10:18:02 +0000
Newest: 2024-11-11 09:35:24 +0000

Failed: 19
Oldest: 2024-10-04 10:22:22 +0000
Newest: 2024-11-11 09:26:44 +0000

Pending: 8
Oldest: 2024-11-11 09:51:27 +0000
Newest: 2024-11-19 22:25:40 +0000


### Status report information ###

Generated at: 2024-11-11 11:38:13 +02:00

Thank you for your assistance.