Hello @ayking,
We checked the issue by registering on your site and it seems like the issue is due to conflict with any other plugin with login feature on your site. While we did login after email verification on site, we got the email from site saying “Login Verification Required”, if we login and verify using the link shared in this email and, then check profile page , it works fine.
Could you please check it after deactivating all other plugins on the site, except for ProfileGrid? Then check if the issue is still there.
In case the issue is resolved after deactivating all other plugins, you’ll have to find which plugin is conflicting with ProfileGrid and keep it deactivated. You can check this by activating the plugins one by one and recreating the issue in ProfileGrid with each activation.
If the issue still persists, please get in touch with us here.