User’s reset password link is not sent

Error: The email could not be sent. Your site may not be correctly configured to send emails. Get support for resetting your password.


The following error log is produced after the setup wizard was launched:

Versions:
WordPress: 6.4.1
WordPress MS: No
PHP: 7.4.33
WP Mail SMTP: 3.10.0

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP Error: Could not authenticate.
Host: mail.ssf.com.my
Port: 587
SMTPSecure:string(0) ""
SMTPAutoTLS:bool(false)
SMTPAuth:bool(true)

Server:
OpenSSL: OpenSSL 1.0.2k 26 Jan 2017

Debug:
Email Source: WP Mail SMTP Mailer: Other SMTP SMTP Error: Could not authenticate.

SMTP Debug:
2023-12-04 07:44:31 Connection: opening to mail.ssf.com.my:587, timeout=300, options=array()
2023-12-04 07:44:31 Connection: opened
2023-12-04 07:44:31 SERVER -> CLIENT: 220 server.ssf.com.my
2023-12-04 07:44:31 CLIENT -> SERVER: EHLO ssfhome.com
2023-12-04 07:44:31 SERVER -> CLIENT: 250-mail.ssf.com.my Hello [43.252.212.132]250-SIZE 69905066250-AUTH LOGIN CRAM-MD5250-8BITMIME250-DSN250 OK
2023-12-04 07:44:31 CLIENT -> SERVER: AUTH CRAM-MD5
2023-12-04 07:44:31 SERVER -> CLIENT: 334 PDEzNjA5OTIwODMuNjM4MzczMDE0MzI5OTYzOTE5QG1haWwuc3NmLmNvbS5teT4=
2023-12-04 07:44:31 CLIENT -> SERVER: [credentials hidden]
2023-12-04 07:44:31 SERVER -> CLIENT: 535 Authentication failed
2023-12-04 07:44:31 SMTP ERROR: Username command failed: 535 Authentication failed
SMTP Error: Could not authenticate.
2023-12-04 07:44:31 CLIENT -> SERVER: QUIT
2023-12-04 07:44:31 SERVER -> CLIENT: 221 Service closing transmission channel
2023-12-04 07:44:31 Connection: closed
SMTP Error: Could not authenticate.

• This topic was modified 2 hours, 38 minutes ago by zakwan409.

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