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Hi @e7yuji ,
Thank you for contacting us. We are sorry for the inconvenience caused.

Please, note that in the WordPress.org forum we are replying to the free product-related question only. As you are using the Pro version of the plugin, please, kindly log into 10Web Dashboard with your account credentials to get support. Here are the available options to connect with our support team:

  1. Chat: Log into your 10Web Dashboard and look for the chat widget located in the bottom-right corner. Click on it to initiate a conversation with one of our support agents in real-time. Our chat service is available 24/7.
  2. Email: If you prefer written communication, feel free to send us an email via this form. Our dedicated support team will promptly respond to your inquiries.

Thank you for choosing our services.
Regards, Mane

 

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