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Hello dear juliia8.
Thank you for contacting us. Our team is always ready to help you.
Please, can you take a screenshot and show what settings you made?
Possibility To Block Re-Voting Using Various Possibilities
The plugin offers 6 detection methods: for example – IP Address, PHP Cookie, IP Address time, IP Address PHP Cookie time, PHP Cookie time.
Possibility to specify the time of re-voting. After what time can you vote in the poll again.
Customer satisfaction is our priority and we do our best to make your experience even better.
Enjoy the plugin and in the meantime feel free to open a new thread if you have more questions.
Thank you very much.