[ad_1]
Hello @puddesign,
This prolem may occur due to some security plugin, custom function, or rules in your .htaccess file that might be preventing the WebP optimization from working properly.
The image conversion process depends on the internal cron processes in WordPress. You need to make sure that nothing on the site is blocking them.
If you are a SiteGround customer , you may post a ticket through your Client Area so we can check what may be interfering with the image conversion on your behalf.
Best Regards,
Daniela Ivanova