It’s possible there was an issue during the update process.
You can try accessing your website via FTP or through your hosting provider’s file manager. Navigate to the root directory and look for a folder named “plugins”. Rename this folder to something like “plugins_backup”. This will deactivate all plugins and may help if a faulty plugin caused the issue.
If this doesn’t resolve the problem, you may need to contact GoDaddy support or the 3rd party company that initially created your website to seek their assistance in resolving the issue and ensuring a successful upgrade.
Thanks, but I have no idea how to access my website through FTP. Do I contact Go Daddy for that?
The website is not down for me. It is accessible normally.
Have you already solved the problem?
If not, what kind of error is occurring exactly and where?
Yes, I reached out to Go Daddy technical Support and told them what happened. They tried restoring the website which didn’t work and then they said they turned off one of the plugins (not sure which one) which they thought was the culprit. They also sent me instructions on how to FTP into my account.
Thank you!
Nice to read. Of course, it would certainly be interesting for you to know which plugin it was about. Because “something” is now missing from your project. You are welcome to set the topic to solved 🙂
will do! I will reach out and see if I can find out which one it was