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I’m in a bit of a weird situation. Im using a wordpress site which has WooCommerce for purchases. It was working fine, and we recently decided to try this plugin
The issue is, about 1 in 10 times a wholesale user makes an order, the entire website goes down. It’s very strange, and it’s not a wordpress error, you just can’t reach the wordpress site at all and it times out.
Im kind of at a loss how to continue. I would love to collect some logs to provide to somehow help narrow down what is causing the issue. The server instance itself stays up, and I can ssh into it just fine. but trying to go the wordpress site online via the URL just shows an error “Site can’t be reached, and took too long to respond” (The error is from chrome not wordpress)
I’d prefer not to have to remove this plugin entirely, and was just wondering if you had any ideas how I can narrow down what is happening. Once the site goes down, I cant get it back up unless I restart the entire instance. I tried turning debug logging on, but nothing seems to be printed when it crashes.
I am also on the latest versions of all plugins.
Any advice is greatly appreciated.
let me know what steps I can help with to debug. I know I can clone the entire site to try and disable plugins to debug, but I was hoping there was any way I could avoid this and dig deeper first using logs, ect, without guess and checking.