When some users try to entire my website, it occasionally redirects to a captcha page. How do I make it NOT do that?

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I’m helping my dad work on his existing website. I’m taking over from someone else who already set up Elementor and some basic plugins before I started working on it, so I’m not familiar with everything the previous dev installed.

I haven’t gotten this error at all, but my dad says that many times (not every time) he tries to open the website and gets redirected to a page that looks [like this.](https://ibb.co/P6SPJwR) I tried turning off plugins that might be responsible, but no luck. Could this be a problem on his end? He has an older laptop and uses Mozilla Firefox. Any advice is much appreciated!

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1 Comment
  1. [https://www.enigmasoftware.com/recapthaversion373com-removal/](https://www.enigmasoftware.com/recapthaversion373com-removal/) and [https://www.youtube.com/watch?v=ZVY8-mFp1GA](https://www.youtube.com/watch?v=ZVY8-mFp1GA) seem to suggest that `https://re-captha-version-3-73.com/` is a sign of a browser or site being infected with malware – though the sites I saw that discussed it seem to say it’s a malicious Chrome extension. If it is in fact coming from your website, then it would seem that your site is also infected. Install Wordfence and run a scan – I’d be interested to know what it comes back with.

    Also check your wp-config.php and htaccess files to any obvious signs of malware (there are other ways to infect a site – they’re just some common files that malware utilise for attacks.)

    edit: I just went to your site (based on the search query in your screenshot) – it’s infected, it tried to redirect me but my adblocker blocked it [https://imgur.com/a/YKD9ALP](https://imgur.com/a/YKD9ALP)

 

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