Whitelist IP still blocked | WordPress.org

Dear Team,

I hope this message finds you well.

I am reaching out from Clerk.io, where we provide an e-commerce personalization tool compatible with various platforms, including WordPress.

As part of our plugin’s functionality, we require the ability to sync product data. However, we are encountering an issue where our importer appears to be blocked while attempting to sync products for one of our clients.

When doing an Insomnia/Postman call, we get the following message:
555 Security Incident Detected
Your request was blocked.

If you are the owner of the website:
The Website Application Firewall that is protecting your website has blocked this request for being suspicious.

You can see the detailed reason for this in your webserver logs.

If you are the visitor:
The public IP address assigned to you, by your internet provider, might be suffering from poor reputation: Look up IP reputation here. IP addresses from VPN providers or public networks often have poor reputation.

We have added our importer IP to the whitelist, however, it still seems to be failing. Can you please help us understand why this is happening and how we can avoid this in the future?

Thanks,
Matei

 

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