Hi @snayrah,
To better understand the issue, could you please provide the following information:
- How do you add tracking to orders?
- Can you share a screenshot of the admin order details page, specifically showing the Shipment Tracking Order Meta box?
This will help us diagnose the problem and provide a solution.
Best regards,
Gaurav
Hi @gaurav1092,
We think, we left out some information, lets add some background as to how the issue came into play.
- We activated a template using yaymail.
- AST reflected that template in the (AST template section plugin)
- We tried adding the tracker type to the yaymail-reflecting template. But, what has happened is AST has been adding the same tracker type in background multiple times on its default template.
- Now when we see, we have a default AST template with these multiple tracker type.
A. We are adding tracking info from the wocom orders pages, add tracking and AST fulfill order. (Please note: this is still a development stage website, we are still experimenting the email flow.)
Hope this information helps.
It appears to be a rare scenario, but it seems there’s a bug that needs to be addressed in your next update. This issue appears to be related to the core plugin code, and currently, there are no options available to resolve it. If anyone else encounters this, they may experience the same wall.
Do you use the Yaymail addons for Shipment Tracking?