Hi @anand15,
What is the solution if the user type wrong billing information (or nothing in the required field), the ‘place order’ button disappear and they have to press F5 to refresh if they want to continue the buying? And the coupon field doesn’t open just the text.
From what I understand, you’re experiencing a couple of issues, specifically with the ‘Place Order’ button disappearing when incorrect billing information is entered and the coupon field not displaying as intended. I appreciate your patience and am here to assist you.
Firstly, I want to reassure you that I have personally investigated this issue for you. I have tested the same process on our end using the latest versions of WordPress, WooCommerce, and our free Storefront theme, without any other plugins enabled. However, I was unable to reproduce the problem, which leads me to believe that the issue may be specific to your setup.
Image Link: https://s5.gifyu.com/images/SiSQa.gif
Here are some steps you can take to try and resolve the issue:
- Check for Updates: Ensure that your WordPress, WooCommerce, and other plugins are all updated to their latest versions.
- Plugin Conflict: Temporarily deactivate all your plugins except for WooCommerce and see if the issue persists. If it’s resolved, reactivate your plugins one by one to identify the one causing the conflict.
- Theme Conflict: Switch your theme to a default WordPress theme like Storefront, and see if the issue still occurs. If it doesn’t, the problem might be with your current theme. Here’s a helpful guide on how to test for conflicts: 👉 How to Test for Plugin and Theme Conflicts.
- Diagnose JavaScript Errors: JavaScript errors can also cause functionality issues. Use your browser’s console to find these errors. Here’s a handy guide on how to do this: 👉 Using Your Browser to Diagnose JavaScript Errors.
- Turn on Debugging: Should the problem still be there, let’s try activating debugging in WordPress. This can help us pinpoint the issue. You can turn on debugging by adding these lines to your wp-config.php file:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );This will create a debug.log file in your wp-content directory, logging any PHP errors or notices. For a more detailed guide on enabling debugging in WordPress, you can visit this link: 👉 Debugging in WordPress
If the issue continues after trying these steps, please share more details, like the exact error messages you see when debug mode is on. This will help us identify and solve the problem more effectively.
We’d also appreciate it if you could share your site’s System Status report. This will help us understand your site’s setup better and identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
Lastly, please share any fatal error logs (if any) under WooCommerce > Status > Logs.
Once you have all this information, you can paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.
Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.