Hello. Until recently PayPal has been working perfectly with WooCommerce PayPal Payments but as of the last week or so the checkout paypal button is greyed out and I don’t know what to do next.
I don’t own the PayPal account and currently don’t have access to it. The owner does (of course). Any suggestions welcome. Thank you.
WordPress Environment
WordPress address (URL):
Site address (URL):
WC Version: 7.5.0
REST API Version: ✔</img> 7.5.0
WC Blocks Version: ✔</img> 9.6.5
Action Scheduler Version: ✔</img> 3.5.4
Log Directory Writable: ✔</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔</img>
Language: en_GB
External object cache: ✔</img>
Server Environment
Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 516 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.88.1
OpenSSL/1.1.1t
SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ✔</img>
fsockopen/cURL: ✔</img>
SoapClient: ✔</img>
DOMDocument: ✔</img>
GZip: ✔</img>
Multibyte String: ✔</img>
Remote Post: ✔</img>
Remote Get: ✔</img>
Database
WC Database Version: 7.5.0
WC Database Prefix: wp_
Total Database Size: 154.08MB
Database Data Size: 134.36MB
Database Index Size: 19.72MB
wp_woocommerce_sessions: Data: 25.98MB + Index: 1.40MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.09MB + Index: 0.14MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.45MB + Index: 0.33MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.72MB + Index: 0.27MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.52MB + Index: 0.30MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.36MB + Index: 0.27MB + Engine MyISAM
wp_eg_grids: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_eg_item_elements: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_eg_item_skins: Data: 0.12MB + Index: 0.01MB + Engine MyISAM
wp_eg_navigation_skins: Data: 0.08MB + Index: 0.01MB + Engine MyISAM
wp_failed_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 9.07MB + Index: 0.25MB + Engine MyISAM
wp_options: Data: 52.72MB + Index: 3.96MB + Engine MyISAM
wp_postmeta: Data: 13.74MB + Index: 5.26MB + Engine MyISAM
wp_posts: Data: 17.40MB + Index: 0.88MB + Engine MyISAM
wp_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_socialsnap_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp_terms: Data: 0.04MB + Index: 0.07MB + Engine MyISAM
wp_term_relationships: Data: 0.44MB + Index: 1.01MB + Engine MyISAM
wp_term_taxonomy: Data: 0.22MB + Index: 0.04MB + Engine MyISAM
wp_usermeta: Data: 0.51MB + Index: 0.27MB + Engine MyISAM
wp_users: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_w3tc_cdn_pathmap: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_w3tc_cdn_queue: Data: 2.63MB + Index: 0.36MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp_wc_download_log: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.09MB + Index: 0.08MB + Engine MyISAM
wp_wc_order_stats: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 1.16MB + Index: 1.74MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_yoast_indexable: Data: 4.66MB + Index: 1.52MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.13MB + Index: 0.38MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_yoast_seo_links: Data: 2.24MB + Index: 0.45MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.22MB + Index: 0.22MB + Engine MyISAM
Post Type Counts
attachment: 1416
custom_css: 1
faq: 5
flamingo_contact: 203
flamingo_inbound: 25
jetpack_migration: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 140
oembed_cache: 37
page: 35
post: 1
product: 1291
product_variation: 2574
revision: 1334
shop_coupon: 1
shop_order: 531
wp_block: 12
wp_global_styles: 1
wpcf7_contact_form: 3
wpforms: 1
Security
Secure connection (HTTPS): ✔</img>
Hide errors from visitors: ✔</img>
Active Plugins (21)
Akismet Anti-Spam: by Automattic – 5.0.2
Contact Form 7: by Takayuki Miyoshi – 5.7.4
Enable Media Replace: by ShortPixel – 4.0.3
Essential Grid: by ThemePunch – 3.0.17.1
Flamingo: by Takayuki Miyoshi – 2.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.13.1
Jetpack: by Automattic – 11.9.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0
Mailchimp for WooCommerce: by Mailchimp – 2.8
Slider Revolution: by ThemePunch – 6.6.11
Social Snap Lite: by Social Snap – 1.3
Tiered Price Table for WooCommerce: by U2Code – 5.0.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.3
W3 Total Cache: by BoldGrid – 2.3.0
WooCommerce PayPal Payments: by WooCommerce – 2.0.3
WooCommerce Shipping & Tax: by WooCommerce – 2.2.4
WooCommerce: by Automattic – 7.5.0
WordPress Importer: by wordpressdotorg – 0.8
Yoast SEO: by Team Yoast – 20.3
Smush: by WPMU DEV – 3.12.6
WPForms Lite: by WPForms – 1.8.0.2
Inactive Plugins (0)
Dropin Plugins (3)
advanced-cache.php: advanced-cache.php
db.php: db.php
object-cache.php: object-cache.php
Must Use Plugins (1)
Endurance Page Cache: by Mike Hansen – 2.2
Settings
API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT
WC Pages
Shop base: #9 - /index.php/shop/
Basket: #2199 - /index.php/cart/
Checkout: #2201 - /index.php/checkout-2/
My account: #2203 - /index.php/my-account-2/
Terms and conditions: #217 - /index.php/terms-and-conditions/
Theme
Name: Highend
Version: 3.8.3
Author URL:
Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔</img>
Templates
Overrides: HighendWP/woocommerce/cart/cart-empty.php
HighendWP/woocommerce/cart/cart-totals.php
HighendWP/woocommerce/cart/cart.php
HighendWP/woocommerce/cart/shipping-calculator.php
HighendWP/woocommerce/checkout/form-billing.php
HighendWP/woocommerce/checkout/form-checkout.php
HighendWP/woocommerce/checkout/form-shipping.php
HighendWP/woocommerce/checkout/thankyou.php
HighendWP/woocommerce/content-product.php
HighendWP/woocommerce/global/quantity-input.php
HighendWP/woocommerce/loop/add-to-cart.php
HighendWP/woocommerce/loop/loop-end.php
HighendWP/woocommerce/loop/loop-start.php
HighendWP/woocommerce/loop/orderby.php
HighendWP/woocommerce/loop/rating.php
HighendWP/woocommerce/single-product/meta.php
HighendWP/woocommerce/single-product/related.php
HighendWP/woocommerce/single-product/sale-flash.php
HighendWP/woocommerce/single-product/short-description.php
HighendWP/woocommerce/single-product/tabs/additional-information.php
HighendWP/woocommerce/single-product/tabs/description.php
HighendWP/woocommerce/single-product/title.php
HighendWP/woocommerce/single-product/up-sells.php
HighendWP/woocommerce/single-product-reviews.php
WooCommerce PayPal Payments
Onboarded: ✔</img>
Shop country code: GB
WooCommerce currency supported: ✔</img>
Advanced Card Processing available in country: ✔</img>
Pay Later messaging available in country: ✔</img>
Webhook status: –
Vault enabled: ✔</img>
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ✔</img>
Tracking enabled: –
Admin
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
Daily Cron: ✔</img> Next scheduled: 2023-03-17 10:03:24 +00:00
Options: ✔</img>
Notes: 73
Onboarding: completed
Action Scheduler
Complete: 213
Oldest: 2023-02-14 14:37:34 +0000
Newest: 2023-03-16 19:51:38 +0000
Failed: 1,447
Oldest: 2022-10-28 19:08:59 +0000
Newest: 2023-03-14 18:42:13 +0000
Pending: 5
Oldest: 2023-03-17 06:14:09 +0000
Newest: 2023-03-23 23:06:06 +0000
Status report information
Generated at: 2023-03-16 23:30:10 +00:00
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