WordPress.com and Elementor Pro plans not applying to other users?

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We’ve been tasked with helping build a website for a startup. My supervisor chose hosting from WordPress.com with the Business plan (I suggested self-hosting, but they preferred WordPress.com) as well as an Elementor Pro subscription (they chose the “Business” plan on Elementor, I suggested the plugin-only plan but they liked the “staging environment” feature of the plan).

After my supervisor bought these subscriptions and invited me to be a user/admin, I’m still prompted to buy a subscription to do things like install plugins for WordPress or connect a site to Elementor. My supervisor, who has the “main” account for both Elementor and WordPress seems to be able to do both just fine. These subscriptions say they are “per site”, so we assumed we wouldn’t have to pay for additional subscriptions for each collaborator. Did we make a mistake or is there something wrong on WordPress/Elementor’s end?

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