Dear Pale,
We have thoroughly reviewed all your previous interactions with our support team.
Let me clarify the situation: You are using our premium plugin and have not reported any bugs pertaining to the out-of-the-box features. You ordered a custom plugin to extend functionality specific to your website, which we delivered despite some delays. Furthermore, we added a few extra features that were not originally part of the deal, at no additional cost to you. We have not received any bug reports regarding the custom plugin either.
Throughout all our communications and during the initial quote for the custom plugin, we have noticed a recurring trend where you seek to have additional work done free of charge. This is evident in your messages to us. Even when our support team has provided multiple responses to the same question, complete with technical details and potential bottlenecks in your setup, it seems either these details have been ignored, or perhaps there’s a lack of technical knowledge on your part. We would recommend you to consider hiring a developer for these additional tasks, as we cannot provide such services for free.
We are always eager to assist our customers, but in your case, it appears the process is being misused. Some of our support team members have even marked your account as reply-only for bugs, due to the nature of your demands.
We can understand why you made a public post – to continue your strategy of obtaining free development work. However, some of your statements don’t align with the facts. You paid less for the custom plugin than you’ve mentioned here, and we delivered the plugin and its extra features within a month, not three, as you’ve stated. Both our premium plugin and the custom extension are working flawlessly on your setup. Therefore, we find it hard to see how this could have significantly impacted your project. It appears your project was held back only because we declined to provide extra features for free.
Please understand that this is nothing personal, but rather, our professional commitment to uphold fair practices. We strive to constantly improve our plugin and deliver the best support to our customers.
Considering the above factors, we are closing this topic.