**STEP 1)** WPBakery Page Builder needs updated to new version: *”There is a new version of WPBakery Page Builder available. View version 6.10.0 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”*
**STEP 2)** New to my company and have had no luck figuring out the login, so trying to just buy a new one.
**STEP 3)** Fill out the for at: [https://wpbakery.com/checkout/])
**STEP 4)** Go to check out and receive this: *”The address data passed to the 3D Secure provider was in an invalid format. Address fields can have a maximum length of 50 characters.”*
**STEP 5)** Neither email address or business address if anywhere near 50 characters
**STEP 6)** Scroll down to footer for “online support”
**STEP 7)** Support > Create a Support Ticket > Apply for Support > Activation and License > “2.1 Since 6.10 version my license is suddenly deactivated under product license section.” > Open Support Ticket > Your Support is Limited > Purchase License
**STEP 8)** Go back to **STEP 3**.
I am at a loss since I can’t find any other means of support to work through the purchase issue. I JUST WANT TO GIVE WPBAKERY MY MONEY.
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Any help from the community would be greatly appreciated!
Since there’s no email, you can reach them on FB. They respond