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Hi All,
Before we upgraded to your Business plan on Monday we confirmed with your support team that this wouldn’t cause us to lose any logs. As soon as we upgraded all user and IP info prior to the upgrade vanished.
Support has been silent. I’ve reached out on the ticket and created a technical support ticket. We haven’t heard anything back.
Has anyone else had this issue? Is there a way to recover this data? Does it usually remove logs when you upgrade? How long does it usually take to hear back from support?
Best,
Andrew