So, a little context:
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My colleague responsible for the website gave me the login credentials for the admin panel before she left the company a few months ago.
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The website had an issue where, whenever you try to open it – it redirects to a spam website. The account password was very, very weak so I figured my first step in removing this issue was to change the password. I tried changing the password using the recommended strong password that was given to me, copied the password and pasted it in a notepad – then clicked update.
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The website was loading for a very long time and ended with a 504 time-out error, so I thought it did not work, re-logged using the original weak password, got to the user page and clicked to change password. A new password was automatically generated – so I deleted the first generated password from the notepad and replaced it with new one – then clicked Update Profile.
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I got booted off the account, and logging on did not work with either the original password or the 2nd generated password. It says the password is incorrect. I have a feeling the 1st generated password is the correct one – but sadly I did not save that one.
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When I go to the login page and try to do a “lost password” procedure with the Email tied to the account – it loads for a few minutes and ends in a 504 Gateway Time-Out.
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Please help, I do not know what to do anymore.
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