Hello, I manage a wordpress website for an e-commerce business that recently was hacked with redirect malware. The admin account was compromised and the hacker/bot (idk) made themselves the admin email and took control. /wp-admin redirected to some nonsense site. Our hosting provider suspended our website and was unable to remove the malware themselves, and so we’re now looking to a third party company. My biggest concern is about after regaining access is how to prevent this again, so I’m looking for recommendations for companies that help identify the source of the issue. The web host support recommended Sucuri or SiteLock but wasn’t super happy with the reviews I’ve been reading. More than happy to pay the money, just want to find a company that can actually help!
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Any serious wordpress dev should be able to regain access, diagnose how the hacker obtained access, and add some additional security layers to the site. I always liked Sucuri’s wordpress plugin, but I never used their services to clean a site. Probably not a terrible idea to let them handle it if you don’t have anyone else that can take care of it.