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Hi,
I am receiving the following fatal error log when troubleshooting a WooPayments issue:
2023-12-16T21:38:33+00:00 CRITICAL Uncaught WCPay\Exceptions\API_Exception: Error: Could not process the account. in /var/www/html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php:1965
Stack trace:
#0 /var/www/html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php(1779): WC_Payments_API_Client->check_response_for_errors()
#1 /var/www/html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php(1585): WC_Payments_API_Client->request()
#2 /var/www/html/wp-content/plugins/woocommerce-payments/includes/admin/class-wc-rest-payments-settings-controller.php(962): WC_Payments_API_Client->save_fraud_ruleset()
#3 /var/www/html/wp-content/plugins/woocommerce-payments/includes/admin/class-wc-rest-payments-settings-controller.php(549): WC_REST_Payments_Settings_Controller->update_fraud_protection_settings()
#4 /var/www/html/wp-includes/rest-api/class-wp-rest-server.php(1193): WC_REST_Payments_Settings_Controller->update_se in /var/www/html/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-api-client.php on line 1965
Here is my WordPress site info:
### wp-core ###
version: 6.4.2
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /index.php/%year%/%monthnum%/%day%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /var/www/html
wordpress_size: 54.25 MB (56885897 bytes)
uploads_path: /var/www/html/wp-content/uploads
uploads_size: 17.46 MB (18312307 bytes)
themes_path: /var/www/html/wp-content/themes
themes_size: 6.28 MB (6582738 bytes)
plugins_path: /var/www/html/wp-content/plugins
plugins_size: 143.55 MB (150525381 bytes)
database_size: 12.34 MB (12943360 bytes)
total_size: 233.89 MB (245249683 bytes)
### wp-active-theme ###
name: Astra (astra)
version: 4.5.2
author: Brainstorm Force
author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
parent_theme: none
theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets, menus
theme_path: /var/www/html/wp-content/themes/astra
auto_update: Disabled
### wp-themes-inactive (2) ###
Superb eCommerce: version: 2.1, author: SuperbThemesCom, Auto-updates disabled
Twenty Twenty-Four: version: 1.0, author: the WordPress team, Auto-updates disabled
### wp-plugins-active (2) ###
WooCommerce: version: 8.4.0, author: Automattic, Auto-updates disabled
WooPayments: version: 6.9.2, author: Automattic, Auto-updates disabled
### wp-plugins-inactive (4) ###
Elementor: version: 3.18.3, author: Elementor.com, Auto-updates disabled
Jetpack: version: 12.9.3, author: Automattic, Auto-updates disabled
Superb Addons - WordPress & Elementor Addons: version: 3.1.0, author: SuperbThemes, Auto-updates disabled
Superb Helper: version: 1.1.0, author: SuPlugins, Auto-updates disabled
### wp-media ###
image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: 1
post_max_size: 8M
upload_max_filesize: 64M
max_effective_size: 8 MB
max_file_uploads: 20
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: not available
### wp-server ###
server_architecture: Linux 5.4.0-28-generic x86_64
httpd_software: Apache/2.4.41 (Ubuntu)
php_version: 7.4.3-4ubuntu2.19 64bit
php_sapi: apache2handler
max_input_variables: 1000
time_limit: 30
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 60
upload_max_filesize: 64M
php_post_max_size: 8M
curl_version: 7.68.0 OpenSSL/1.1.1f
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2023-12-26T19:19:19+00:00
utc-time: Tuesday, 26-Dec-23 19:19:19 UTC
server-time: 2023-12-26T19:19:18+00:00
### wp-database ###
extension: mysqli
server_version: 8.0.35-0ubuntu0.20.04.1
client_version: mysqlnd 7.4.3-4ubuntu2.19
max_allowed_packet: 67108864
max_connections: 151
### wp-constants ###
WP_HOME: https://beaniepod.store
WP_SITEURL: https://beaniepod.store
WP_CONTENT_DIR: /var/www/html/wp-content
WP_PLUGIN_DIR: /var/www/html/wp-content/plugins
WP_MEMORY_LIMIT: 128M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
I have tried re-installing WooCommerce and WooPayments multiple times without any success. WooCommerce installs without any hiccups but when I use the integrated WooPayments installer I get the following message:
Could not activate woocommerce-payments plugin, the requested plugin 'woocommerce-payments' could not be activated
I initially set up my bank info with WooPayments a week ago and received an email stating it would take up to 7 days to verify the information. It has been 10 days, so I assume this problem lies somewhere within my end of the code. I have tried disabling all plugins, using a default theme, and checked for any software updates. When I attempt to edit any of the settings from my WordPress admin dashboard, I get the following message:
Error retrieving disputes.
In the payments section of my dashboard, this is what I see:
Account details Rejected
Edit details
Payments:
Disabled
Deposits:
Temporarily suspended (learn more)
In my WooCommerce settings, under the payment tab, the following errors are displayed:
Deposit schedule -
Deposit scheduling is currently unavailable for your store.
Set your payment risk level -
There was an error retrieving your fraud protection settings. Please refresh the page to try again.
When I try to edit any or none of my settings the following error message is displayed:
Error saving settings.
Please let me know if there is anything I am missing, or if there is any more information needed to solve this issue. Thank you very much.The page I need help with: [log in to see the link]