Hi @james616616
Thank you for opening the thread.
Can you install or manage other plugins?
Was your site a clone of another site on a different service that you have recently migrated to this host? For example, did you move a site hosted on wordpress.com to another host?
Also, please let us know your WordPress and PHP versions.
Regards,
Hi Amir,
Thank you for the respond.
Yes, I can install or manage other plugins without any problem.
This site was a clone form another site hosted at wordpress.com using Migrate Guru.
The orginal site has a functioning “WP Statistics”, only the new site are having problems.
WordPressVersion : 6.6.1
PHP version : 8.1.29
Regards,
James
Since it is not possible to install our plugin on wordpress.com, probably due to the transfer from there to another host, this limitation still exists. There’s likely a limitation or incompatibility key in the wp_options table causing this issue.
Please execute the following query in your database to find and remove this restriction:
SELECT * FROM wp_options WHERE option_value LIKE '%wp-statistics%'After running this query, locate the relevant restriction and remove it. This should allow you to install our plugin on other hosts.
We hope this helps you resolve the issue.
Regards,