Can’t Customize WordPress theme

When i go to customize my WordPress theme (Brandstore) the site is blank, i also can’t customize with elementor. (ive tried deactivating all plugins as well as enabling safe mode for elementor) has this happened to anyone, and is there a way to fix it? Thank you.

https://preview.redd.it/i2kwacmaodqc1.jpg?width=1920&format=pjpg&auto=webp&s=a67040df88fb1714731c86d51990c6f8b2cc2bc1

 

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