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See Image. It is the white bar with phone, address, and email info and social buttons. I can’t find it under customize > widget. I can’t find it in themes and there are no patterns available either. I don’t believe I have any plug ins
https://preview.redd.it/3e8r79f6oy5d1.png?width=1891&format=png&auto=webp&s=83e30ec5ab8ab02175c2b29df9a05192de8a8020
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What theme? Have you read the theme documentation?