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Hi there, Damien!
My name is Kamil, I’m from the Tidio technical support, and I’ll gladly help you with your inquiry 🙂
Currently, we do not have a possibility to change the font as we’re using predefined fonts that can’t be changed.
I’ll forward your feedback to our Product Team as something they might consider in the future 🙂
Feel free to reach out to us in case of any further questions!