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Hey @wojtek842020,
Thanks for reaching out!
It looks like the checkout field labels are still being displayed after text is entered, correct?
Hmm, this is indeed odd behavior, and while I have a sneaky suspicion this may be the result of a conflict with either your current theme or another plugin on your site, I’d like to take a closer look at your sites current environment.
Please can you share a copy of your sites System Status Report which you can find via WooCommerce → Status. Select Get system report and then Download for Support.
This will download a TXT file that has the contents of the SSR which you can then share with us here.
Cheers!
sure 🙂
` WordPress Environment
WordPress address (URL): https://www.xxxxxxxxx<br>Site address (URL): https://www.xxxxxxxxxx<br>WC Version: 8.3.1<br>REST API Version: ✔ 8.3.1<br>WC Blocks Version: ✔ 11.4.9<br>Action Scheduler Version: ✔ 3.6.4<br>Log Directory Writable: ✔<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: pl_PL<br>External object cache: – Server Environment
Server Info: LiteSpeed<br>PHP Version: 8.2.11<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 180<br>PHP Max Input Vars: 10000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1p
SUHOSIN Installed: –<br>MySQL Version: 10.6.15-MariaDB-cll-lve<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database
WC Database Version: 8.3.1<br>WC Database Prefix: wp_<br>Całkowity rozmiar bazy danych: 55.21MB<br>Rozmiar bazy danych: 52.71MB<br>Rozmiar indeksu bazy danych: 2.50MB<br>wp_woocommerce_sessions: Dane: 0.05MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_woocommerce_downloadable_product_permissions: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB<br>wp_woocommerce_order_items: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_woocommerce_order_itemmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_woocommerce_tax_rates: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB<br>wp_woocommerce_tax_rate_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_woocommerce_shipping_zones: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB<br>wp_woocommerce_shipping_zone_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_woocommerce_shipping_zone_methods: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB<br>wp_woocommerce_payment_tokens: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_woocommerce_payment_tokenmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_woocommerce_log: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_actionscheduler_actions: Dane: 0.06MB + Indeks: 0.11MB + Silnik InnoDB<br>wp_actionscheduler_claims: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_actionscheduler_groups: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_actionscheduler_logs: Dane: 0.06MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_cky_banners: Dane: 0.05MB + Indeks: 0.00MB + Silnik InnoDB<br>wp_cky_cookies: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB<br>wp_cky_cookie_categories: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_commentmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_comments: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB<br>wp_gla_attribute_mapping_rules: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB<br>wp_gla_budget_recommendations: Dane: 0.19MB + Indeks: 0.14MB + Silnik InnoDB<br>wp_gla_merchant_issues: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB<br>wp_gla_shipping_rates: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_gla_shipping_times: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_layerslider: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB<br>wp_layerslider_drafts: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_layerslider_revisions: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB<br>wp_links: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_options: Dane: 5.17MB + Indeks: 0.09MB + Silnik InnoDB<br>wp_postmeta: Dane: 23.42MB + Indeks: 0.17MB + Silnik InnoDB<br>wp_posts: Dane: 22.38MB + Indeks: 0.06MB + Silnik InnoDB<br>wp_termmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_terms: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_term_relationships: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_term_taxonomy: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_usermeta: Dane: 0.03MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_users: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB<br>wp_wc_admin_notes: Dane: 0.06MB + Indeks: 0.00MB + Silnik InnoDB<br>wp_wc_admin_note_actions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB<br>wp_wc_customer_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_wc_orders: Dane: 0.02MB + Indeks: 0.11MB + Silnik InnoDB<br>wp_wc_orders_meta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_wc_order_addresses: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB<br>wp_wc_order_coupon_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_wc_order_operational_data: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_wc_order_product_lookup: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB<br>wp_wc_order_stats: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB<br>wp_wc_order_tax_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_wc_product_attributes_lookup: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_wc_product_download_directories: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_wc_product_meta_lookup: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB<br>wp_wc_rate_limits: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_wc_reserved_stock: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB<br>wp_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_woocommerce_bolt_checkout_sessions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_woocommerce_bolt_external_customer_ids: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_woocommerce_bolt_session_customer_ids: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_woocommerce_p24_data: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_woocommerce_p24_order_map: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_woocommerce_p24_subscription: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB<br>wp_yoast_indexable: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB<br>wp_yoast_indexable_hierarchy: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB<br>wp_yoast_migrations: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB<br>wp_yoast_primary_term: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB<br>wp_yoast_seo_links: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB Post Type Counts
attachment: 47<br>avia_framework_post: 10<br>nav_menu_item: 7<br>oembed_cache: 1<br>page: 11<br>post: 3<br>product: 1<br>revision: 204<br>shop_order: 4<br>wp_global_styles: 1<br>wp_navigation: 1 Security
Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (5)
CookieYes | GDPR Cookie Consent: przez CookieYes – 3.1.7<br>Really Simple SSL: przez Wtyczki Really Simple – 7.2.0<br>Advanced Editor Tools: przez Automattic – 5.9.2<br>WooCommerce: przez Automattic – 8.3.1<br>Yoast SEO: przez Zespół Yoast – 21.6 Inactive Plugins (0) Settings
API Enabled: –<br>Force SSL: –<br>Currency: PLN (zł)<br>Currency Position: right_space<br>Thousand Separator:<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)
Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages
Strona sklepu: #253 - /sklep/<br>Koszyk: #254 - /koszyk/<br>Zamówienie: #255 - /zamowienie/<br>Moje konto: #256 - /moje-konto/<br>Regulamin: ❌ Strona nie ustawiona Theme
Name: Enfold<br>Version: 5.6.8<br>Author URL: https://kriesi.at<br>Child Theme: ❌ – Jeśli modyfikujesz WooCommerce lub motyw nadrzędny<br>którego nie jesteś autorem<br>polecamy używanie motywu potomnego. Zobacz: Jak tworzyć motywy potomne
WooCommerce Support: ✔ Templates
Overrides: /home/fixwawpl/domains/kxxxxx.pl/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/error.php<br>/home/fixwawpl/domains/koxxxxxwy.pl/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/notice.php<br>/home/fixwawpl/domains/koxxxxxy.pl/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/templates/notices/success.php Admin
Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page
Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-virtual-downloadable<br>product-external-affiliate<br>settings<br>async-product-editor-category-field
Daily Cron: ✔ Next scheduled: 2023-12-09 08:51:40 +01:00<br>Options: ✔<br>Notes: 53<br>Onboarding: completed Action Scheduler
Zakończ: 131<br>Oldest: 2023-12-07 09:52:52 +0100<br>Newest: 2023-12-08 10:56:07 +0100
Niepowodzenie: 6<br>Oldest: 2023-12-07 09:59:44 +0100<br>Newest: 2023-12-07 17:53:53 +0100
Oczekujące: 1<br>Oldest: 2023-12-09 10:41:42 +0100<br>Newest: 2023-12-09 10:41:42 +0100 Status report information
Generated at: 2023-12-08 11:14:30 +01:00<br>`
Hey @wojtek842020,
Thanks for sharing the SSR, nothing out of the ordinary seems to be standing out there.
It’s possible that your current theme may be causing this issue. To check, can you temporarily switch your theme to a default theme, like Storefront, and see if this resolves the issue.
Rather than testing on a live site, you can create a a staging environment. This is a clone of your live site where you can test changes without affecting your live site. This can be done using the free WP Staging plugin.
If switching your theme resolves the issue, it points to an issue with your current theme, and you would need to reach out to the theme developers for further help with this particular issue.
If the issue is still present after switching themes, I’d suggest performing a full conflict test to see if any theme/plugin conflicts are causing the issue here. You can follow the support guide below:
Let us know how this goes!
Thank you, you are right, problem with theme. Cheers!