Hi @cosm44!
We have replied to you twice, once from our ticket system in 1 hour (Jun 2, 18:05), and again from my own email address on Jun 6 15:21 after you contacted us again that you have not received our reply.
So I suspect that you did not get our emails because of some filtering, or they ended up in your spam or promotions folder, and you forgot to check those.
Either way, I need you to whitelist our support email:
[email protected]
otherwise you will not get our replies.
However please note that, on this forum we are not allowed to discuss topics connected to Smart Slider 3 Pro as per the official WordPress.org Forum guidelines:
But anyway, we don’t do the filtering by WP Grid Builder, so you have to debug it in the WP Grid Builder codes, so please contact them with this problem.
But I suspect an output buffering conflict, since:
- if I disabled Smart Slider 3 Pro, and I try the filtering on the linked page like that, then the AJAX response returns an object with the facets data – see image: https://imgur.com/WbWF7K5
- however if I enable Smart Slider 3 Pro in your plugins list, and I try the filtering like that, then the response will contain rather the HTML of the page: – see image: https://imgur.com/MF0cSbh
If they are interested, they can find our output buffer specific codes in these files (note these are the folders in the Free version, since as I mentioned above we can not provide support for the Pro version on this forum because of the forum guidelines ):
- wp-content/plugins/smart-slider-3/Nextend/WordPress/OutputBuffer.php
- wp-content/plugins/smart-slider-3/Nextend/Framework/WordPress/AssetInjector.php
If you have further questions, either write from another email where there is no such blocking, or whitelist our support email address as suggested.
Thanks, Robert. I finally found your messages in my junk/spam folder in Gmail. I’ll pick up the conversation there.